bp pulse LIVE Tickets

The venue is within easy walking distance from the Rail station. IMPORTANT INFORMATION: Your Safety and Security are important to us at bp pulse LIVE. Please note that we have a new stricter bag policy, as well as Covid-19 and security measures which may affect your visit. For full details, please visit https://www.bppulselive.co.uk/

Nearest BR : Birmingham International (Part of NEC)

0844 338 8000

The bp pulse LIVE box office is open on show days at approx. 4pm. On certain show days the box office may be open earlier or later dependant on the nature of the event. To confirm the opening times before travelling please call 0844 581 1331 for up to date information. Please note, the box office is not open on non-show days. The bp pulse LIVE box office is located next to the main entrance of the venue, and it is accessible from all car parks. The box office is usually open on show days at approx. 4pm. On certain show days, the box office may be open earlier or later dependant on the nature of the event. To confirm the opening times before travelling please check out the event page for your event. Please note, the box office is not open on non-show days. Lost Tickets If you lose your tickets, try to contact your point of purchase first. You may be able to also go to the box office with your confirmation details, and ID for the box office staff to be able to assist you. Please note, there may be a charge for the box office re-issuing tickets. Collecting Tickets Check what time the box office opens for your event, and head down with your ticket booking confirmation and photo ID. Our box office team will take it from there. Buying Tickets at the Box Office Yes, you can. We sell tickets at the both bp pulse LIVE and Arena Birmingham Box Offices, on event days only. Opening hours are subject to change at short notice. All fees are applicable on all transactions at the box office. The box office is cashless so we are only able to accept card payments. This is to help speed things up and reduce our queues. This applies to all areas of the arenas. Everything is contactless too, just to make it that little bit easier. You can even pay with your mobile phone, if you have added a payment card to your Apple Wallet, Google Wallet or Android Pay.

Collect on the night from the Box Office. Take the credit card and Ticketmaster reference number.

Parking is available on-site. On arrival at the bp pulse LIVE / Resorts World Arena Birmingham, please follow electronic directional signage to 'Arena Parking', which will lead you to the nearest available car park for your event, parking can be booked by following this link: Parking Options | bp pulse LIVE Please note, parking is chargeable at this venue. Alternative travel routes can be found here: Getting Here | bp pulse LIVE, Birmingham

All visitors with disabilities attending concerts are advised to call the Dedicated Ticket Line for disabled visitors on 0800 640 5001 when booking tickets. Lines are open from 9am to 7pm Monday - Friday and 9am-5pm Saturday, Sunday and Bank Holidays.

No video cameras or recording devices allowed.

SEATS: Under 14 year olds MUST be accompanied by an adult aged 18yrs + with a valid ticket, into the venue. (i.e. 14yrs and over can come into the building on their own with a valid ticket). STANDING: Under 14 year olds are not permitted on a standing floor. 14 and 15 year olds are only permitted on a standing floor when accompanied by an adult aged 18yrs +."

Facility Fee The introduction of a levy is commonplace across the live industry; for example, the renovation charge applied by many theatres or the charge applied by the O2 Arena, London, which is known as a facilities fee. The facility fee is a permanent feature of the ticket prices for bp pulse LIVE and Utilita Arena Birmingham events to ensure that both venues offer superb facilities, attract world class artists and provide customers with fantastic experiences.