London West End & Manchester

The Crystal Maze Live Experience

About The Crystal Maze Live Experience

READY TO PLAY IN LONDON?

The Crystal Maze Live Experience in the West End offers 70 minutes of frantic, frenetic, silly team fun that's open to everybody aged 13 and over.

The goal is simple: Get as much time in The Crystal Dome as you can so you can score points.

To do this, you and your friends run around four different zones – Industrial, Futuristic, Medieval and Aztec. In each zone, you'll test your skills, solve mysteries and face mental and physical challenges.

All of these are done against the clock, naturally. The more challenges you complete successfully, the more crystals you win and the more time you'll have for the final test in... drumroll... The Crystal Dome.

There's more to tell, of course, but you should really find out for yourself! Book now and discover whether you and your team have what it takes to be champions of The Crystal Maze (they keep score, you know).


CALLING ALL MANCHESTER MAZERS!

Do you have what it takes to crack The Crystal Maze Live Experience in Manchester?

The oh-so-popular '90s TV show has been stunningly brought to immersive 3D life. More importantly, it's a brilliant excuse to run around wildly with your friends and family, shout yourselves hoarse, solve all sorts of problems and challenges and – best of all – celebrate in some wacky satin bomber jackets.

The ultimate team challenge, you'll have bucketloads of fun… and who could ask for anything more?

The Crystal Maze Live Experience Photo Gallery

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The Crystal Maze Live Experience Locations

Location
Location Map

The Crystal Maze Live Experience
22 - 32 Shaftesbury Avenue,
West End,
London,
W1D 7EU
Get Directions

Location Map

The Crystal Maze Live Experience
The Crystal Maze Studios,
Lower Byrom Street,
Manchester,
M3 4FP
Get Directions

The Crystal Maze Live Experience FAQs

What is The Crystal Maze Live Experience?

The attraction is based on The Crystal Maze, a TV game show originally broadcast in the 1990s and hosted by Richard O'Brien. Teams of players explore themed zones, collect crystals by completing challenges and then use those crystals to gain time in The Crystal Dome.

When is The Crystal Maze Live Experience open?

The Crystal Maze Live Experience is open most days of the year. When booking you'll see the most up-to-date calendar with a list of dates and time slots for which tickets have been released.

What time should we arrive at The Crystal Maze Live Experience?

You are advised to arrive at least 30 minutes prior to your ticket time to guarantee entry.

How long is The Crystal Maze Live Experience?

It takes approximately 75 minutes to complete the experience. Since you are to arrive 30 minutes prior to your ticket time, expect to spend just under two hours at the attraction.

What are the directions for getting to The Crystal Maze Live Experience?

The Crystal Maze Live Experience has two locations in the UK.

  • The London location is at 22 - 32 Shaftesbury Avenue, West End, W1D 7EU. Piccadilly Circus is the closest tube station, which is a short walk away. Numerous bus routes also serve this area including the 12, 88, 94, 159, 453, N3, N109 and N136.
  • The Manchester location is at Lower Byrom Street, M3 4FP next to the Museum of Science & Industry. The nearest Metrolink and railway station is Deansgate, which is 10 minutes' walk away. The attraction can also be reached by bus on routes 1 and 2 via the Opera House or Deansgate stops.

How can I practice social distancing at The Crystal Maze Live Experience?

The Crystal Maze Live Experience has always been played by single teams, so at this time you'll only play with the people you have booked with – there will be no mixed teams. Please note the minimum booking number is four people. In addition, clear signage and instructions have been installed throughout the attraction to help you and staff members maintain a safe distance from each other.

What safety measures are in place to protect against COVID-19 at The Crystal Maze Live Experience?

Several additional safety measures have been added including the following:

  • You'll be asked to sanitise your hands and encouraged to put on a face covering before entering. Masks will be available at the attraction should you require one.
  • Additional sanitising opportunities will be in place throughout The Crystal Maze Live Experience premises.
  • Once inside The Maze you will not come into contact with another playing team.
  • The number of staff you come into contact with during your visit will be kept to a minimum, and all staff will observe social distancing guidelines.
  • Staff will be issued with PPE wherever needed. If staff members are unwell or exhibiting symptoms of COVID-19, they will not be allowed to enter the venue.
  • The number of shows per hour has been reduced. Shows now run every 15 minutes, allowing extra time for all game surfaces and props to be sanitised before being played by another group.

What if I think I have COVID-19 or a member of my group is classed as vulnerable?

If you or a member of your group are presenting with COVID-19 symptoms or are classed as vulnerable, do not come to The Crystal Maze Live Experience. You'll be able to rebook your visit for a future date.

How do I book The Crystal Maze Live Experience?

The easiest way to book tickets for The Crystal Maze Live Experience is online in advance. View tickets here. Not only will you save time, but The Crystal Maze Live Experience tickets through Ticketmaster Official are verified and safe to buy.

When are new tickets released?

New tickets are released continually throughout the year.

Are there age restrictions at The Crystal Maze Live Experience?

The Crystal Maze Live Experience is open to anyone aged 13 and over. Those under 18 will need to have a full paying adult playing on their team.

Are there height or weight restrictions at The Crystal Maze Live Experience?

All players must be at least 1.2 metres tall. There are no weight restrictions. Please note some challenges may have individual weight/height restrictions.

Do I have to be physically fit for The Crystal Maze Live Experience?

The Crystal Maze Live Experience is a physical activity, but as long as you can stand for up to 75 minutes as well as walk up and down several flights of stairs at a normal pace you should be fine to participate. You will be asked to sign a waiver on arrival. Anyone who is pregnant cannot take part.

Can someone with a disability or access needs take part in The Crystal Maze Live Experience?

The Crystal Maze Live Experience in London and Manchester can accommodate most access needs, but the London location is not currently wheelchair accessible. Contact guest services at The Crystal Maze Live Experience for more details.

How should I be dressed for The Crystal Maze Live Experience?

Lightweight, comfortable clothing is recommended since The Crystal Maze Live Experience involves physical activity. The only things you can't wear are open-toed or heeled shoes.

Are food and drinks available at The Crystal Maze Live Experience?

The attraction is home to The Wildcat Bar which offers a variety of food items and drinks.

Are there lockers at The Crystal Maze Live Experience?

Yes, lockers are provided free of charge, but they are not big enough to store large items such as suitcases.

Can we bring people to watch us play?

No, there is nowhere for spectators to watch participants in The Maze. Those who are not playing, however, are welcome to wait in The Wildcat Bar.

Are photos or videos taken at The Crystal Maze Live Experience?

Yes, some photos are taken as you travel through the different zones. You can purchase these in the shop at the end of your journey.

Will my visit at The Crystal Maze Live Experience be on TV?

No, visits are not recorded for television broadcast.

Will we see Richard O'Brien, Ed Tudor-Pole or Richard Ayoade?

No, all of the TV Maze Masters are busy with other projects, but you will get to meet some new Maze Masters who will guide you through your journey at The Crystal Maze Live Experience and are just as zany as those guys.

Please note that Ticketmaster can only deal with questions and issues regarding tickets. For all other enquiries, please visit The Crystal Maze Live Experience or contact them directly.

The Crystal Maze Live Experience