Lovebox Festival 2020

FAQs

When is Lovebox 2020?

Lovebox festival takes place on Friday 12, Saturday 13 & Sunday 14 June 2020.

What time does the Lovebox start and end?

• Friday 12 June – 14:00 - 22.30 (last entry 20:00).
• Saturday 13 June – 12:00 - 22.30 (last entry 20:00).
• Sunday 14 June – 12:00 - 20.00 (last entry 20:00)

How do I get to Lovebox 2020?

Getting to Lovebox couldn't be easier!

Via public transport:

• Take the London Underground District and Piccadilly Lines to Acton Town station (this is designated station for the event).
• Lovebox 2019 is located in Gunnersbury Park and it is a 7-minute walk from Acton Town station to the park's main entrance.
• Please note: scheduled bus services and routes will be disrupted in the area around the park. Customers are advised to look for alternative methods of transport when leaving the festival.
• By Taxi:There will be a taxi rank within the park. Pre-book private hire vehicles will be allowed to access this area post-event.
• By Car: Do not drive to Lovebox. There are no parking facilities at the event on in the roads surrounding Gunnersbury Park

When does the onsite box office open?

Friday - 12:00 - 20:00.

Saturday - 11:00 - 20:00.

Sunday - 11:00 - 20:00.

Please get down as early as possible when picking up your tickets to avoid queues.

When will I receive my tickets?

Head to our help page for information regarding ticket dispatch.

I can't find my ticket?

Make sure to check your emails and junk folder. 

You must have your ticket barcode ready to be scanned on entry. Please download before getting to the park.

If you still can’t find your ticket, please contact your ticket provider.

Where can I find set times?

All set times can be found on the official Lovebox app which will be made available shortly before the festival. This is so you can stay up to date with any changes which may occur.

What bag can I bring to Lovebox?

Please bring a bag no bigger than A4 size. Large bags will not be allowed into the arena. There are lockers located outside the arena for larger bags, subject to availability. The size of the lockers are 350mm x 350mm x 450mm (14" x 14" x 18"). Please note, you cannot book lockers in advance.

When will my tickets arrive?

Physical tickets will be posted up to 10 days before the event. Mobile tickets will be delivered prior to the event in your Ticketmaster account/app. In the unlikely reason they still haven’t arrived up to 3 days before the event, please get in touch with Ticketmaster through our help page.

Can I attend Lovebox if I am under 18?

Lovebox has an age restriction of 16+ only. Under 18s must be accompanied by a person over 18 years of age and photographic ID is required. Ticket holders aged 18 or over can only accompany a maximum of four under 18’s to the festival.

Read more about age restrictions on our help page.

Does Lovebox 2020 have camping?

Unfortunately, there are no camping facilities at Lovebox but public transport makes it easy to get to the festival site on both days of the event.

Can I take in my own food and drink to Lovebox?

You are allowed to drink and eat in the park outside the perimeter of the festival and in the queuing lanes (and we would advise that you bring water to drink in the queueing lanes). Once you reach the search lanes you cannot take in any food or drink apart from one empty bottle to fill at our water taps. There is a wide range of delicious food and drinks stalls within the festival.

I have an enquiry regarding my tickets, who do I speak to?

Visit our Lovebox help page here or call 0333 321 9999. For general queries, view our main help page here.

Can I smoke at Lovebox?

The same regulations apply at Lovebox as the rest of the country. You can smoke in the open air but not inside big tops and tents. Look out for the ‘No Smoking’ signs.

If I leave Lovebox can I get back in?

No, there is no re-entry into the festival whatsoever.

What time is last entry to Lovebox?

Last entry to Lovebox is 8pm – we don’t want you to miss out so please make sure you are in the queue sufficiently in advance of this time.

Are dogs allowed into the event?

No pets are allowed within the event site. Assistance Dogs, however, will be permitted.

Where can I find my lost property?

Any lost property handed in will be taken to the Lost Property Tent. Any lost property will be safely stored and a log of any items handed in. After the event has finished you can email lostproperty@wavesltd.org with a description of your item in the heading. Lost property is managed post event so no collection is available. Items will be sent 1^st Class recorded delivery at a cost to the customer.

How do I book Hospitality tickets?

For full package details and prices please contact us at  hospitality@vipnation.co.uk.

Can I book accessible tickets for Lovebox 2020?

We operate a 2 for 1 (free PA/carer ticket) policy for eligible guests. Read more about accessible tickets and how to book on our help page.

I am a local resident, how can I apply for discounted tickets?

Please visit our designated residents website for further information: https://gpresidents-eventshub.com/

Couldn’t find the answer you were looking for?

Contact us anytime using the following email address: info@loveboxfestival.com