Live at Llangollen Pavilion Tickets

How can I book accessible tickets for Live at Llangollen?

We want Live at Llangollen to be an event accessible for all. To ensure we have the correct level of facilities we ask customers to purchase the correct type of accessible ticket on Ticketmaster.

The following options are available:

·       Wheelchair

·       Ambulant

·       Deaf/Hard of hearing

·       Essential Companion

To purchase an accessible ticket please click here.

To contact us about purchasing access tickets, or to ask further questions about the process, please email access@ticketmaster.co.uk. or visit help.ticketmaster.co.uk

If you have further questions on the accessible facilities, please contact he event organisers here

Essential Companion Tickets

There is an option to select a companion ticket when you are purchasing an accessible ticket. Once you have selected a companion ticket, there will be an approval process. For the approval process, you will be contacted to provide supporting documentation for validation of your request.

If you require a companion ticket in the general admission or VIP area. Please contact Ticketmaster’s access team here to request - access@ticketmaster.co.uk  

Accessible documentation

To ensure fans are receiving the correct accommodations and that Free Essential Companion tickets are going to eligible fans, you'll have three weeks to submit proof of eligibility after requesting accessible tickets. Your order may be cancelled if no supporting document is provided.

Below is a list of documents we may accept when considering allocating a complimentary ticket:

• PIP (Personal Independence Payment)
• DLA
• Letter from a medical professional, including a doctor’s note or a letter from an occupation therapist
• Carer's allowance
• A Nimbus Access Card with the +1 symbol. Visit the Access Card page for more information.
• Confirmation in writing from Social Services that the individual is included on their Deaf Register, or a letter or report from an aural specialist confirming that hearing loss has been recorded at 70 - 95 dBHL or worse
• War Pensions Mobility allowance
• Blind or partially sighted registration certificate (BD8 or CVI certificate)
• A personal letter from the GP, community nurse or social worker
• Benefit award letters
• Copy of a blue badge (we would need to see both sides)

Further information is available here

To contact us about purchasing disability access tickets, or to ask further questions about the process, please email access@ticketmaster.co.uk.

If you have further questions on the accessible facilities, please contact the event organisers here

If your request for a companion ticket is not approved, the access team can advise on the procedure.

What is a wheelchair ticket?

The ‘wheelchair’ ticket is for customers who are attending in a wheelchair or mobility scooter. This ticket allows entry into the accessible area.  

Customers who have purchased a wheelchair ticket are also entitled to a companion ticket. They will be contacted to provide accessible documentation for a companion ticket. Further information is available here

What is an ambulant ticket? 

An ambulant ticket is for customers who have an access requirement that require them to have access to a chair to make their experience more comfortable.

Customers who have purchased an ambulant ticket are also entitled to a companion ticket. They will be contacted to provide accessible documentation for a companion ticket. Further information is available here

What is a hard of hearing/deaf ticket?

This ticket is for Hard of Hearing/Deaf customers that require a companion ticket.

Once you have selected a companion ticket, there will be an approval process. For the approval process, you will be contacted to provide supporting documentation for validation of your request.

Further information is available here

What if I need a companion ticket in the general admission area?

If you require a companion ticket in the general admission area. Please purchase one general admission ticket via Ticketmaster and contact Ticketmaster’s access team here to request - access@ticketmaster.co.uk.

They will issue you a companion ticket if you have the correct accessible documentation. You can find out more on accessible documentation here.

BSL

We will be providing a BSL interpreter for all Live at Llangollen 2025 concerts

Please purchase a deaf/hard of hearing ticket if you require an interpreter so we can contact you to discuss your requirements further if necessary.

Deaf/Hard of hearing customers are also entitled to a complimentary companion ticket. However, you will be contacted to provide accessible documentation.

PLEASE NOTE - This is not included for Eisteddfod core week (8TH - 13TH JULY).  Please contact info@llangollen.net for further information if necessary.

Accessible Car Parking

Accessible parking is strictly blue badge only, also charged at £10 if pre booked. There are a limited number of spaces, and they cannot be reserved or guaranteed.

Non pre booked cars will be charged £15 on arrival. 

They are accessible from the Abbey Road entrance and this area can also be used for drop offs – with the car then being moved to the main event car park. 

Strobe lighting and special effects
Smoke machines, strobe lights, fireworks and other effects may be in use at this event. Anyone affected by these should bear this in mind. Please contact us HERE for further information.

Assistant Dogs
Assistant Dogs are permitted on site. If you are bringing a registered assistant dog, please do let us know in the accessible requirements form that is emailed to you by Ticket master after purchasing accessible tickets. Alternatively, please contact us here  

Temporary Impairments
Please note that Live at Llangollen accessible facilities cannot cater for people with temporary impairments such as broken bones, healing injuries and those who are pregnant.

Contact Information

For access ticketing queries please visit help.ticketmaster.co.uk or contact Ticketmaster access team here -  access@ticketmaster.co.uk.

For other access enquires please visit the events help centre here or  contact the event organisers  here