Hackney Church Tickets

• Parking - Parking is limited in and around Hackney Church. Please visit http://www.hackney.gov.uk/visitor-parking for more information about parking locally. • Public Transport - Bus: Clapton Square bus stop served by the 38, 48, 55, 106, 242, 253, 254, N38, N55 and N253 is outside the church grounds on Lower Clapton Road. Overground: Hackney Downs and Hackney Central Overground stations are in close proximity to Hackney Church. • Bike Parking - Bike parking is available on the Narrow Way a short walk from Hackney Church and in front of Sainsburys Local on Lower Clapton Road.

Booking Tickets - Please get in touch with us via events@hackney.church before you purchase your tickets with your accessibility and Essential Companion requirements so we can provide assistance accordingly. If you would like to sit in our Ground Floor Access Area please purchase Ground Floor Accessibility Tickets via Ticketmaster. Companion Tickets - We provide Essential Companion tickets free of charge (1 per person) for Ground Floor Accessibility ticket holders. If you would like to bring an Essential Companion please contact us with proof of one of the following documents: - Front page of DLA / PIP / Attendance Allowance letter - Certificate of Visual Impairment - Recognised Assistance Dog ID card - CredAbility Access Card (www.accesscard.org.uk) We are unable to provide Essential Companion tickets for customers who have purchased Ground Floor Standing or Balcony Unreserved Seating tickets. Ground Floor Access Area - Our Ground Floor Access Area is a seated area by the front of the stage with quick access to a disabled toilet. We can also offer table service if you are unable to get to bar during the show. Wheelchair Spaces - Wheelchairs spaces are available in our Ground Floor Access Area. When you have purchased your Ground Floor Accessibility ticket please get in touch with via events@hackney.church so we can reserve you a place. Guide and assistance dogs - You are welcome to bring your guide or assistance dog to our events. Please let the us know in advance. Your visit - If you need assistance please let us know in advance and we can arrange on of our house staff to help you. We recommend arriving 10 minutes before doors open to allow an easier entry. Please note we do not have lifts to the Balcony so if you cannot use stairs and would like a seat please purchase a Ground Floor Accessibility ticket.

AT THE DOOR • Door Policy - Hackney Church is committed to complying with the any and all obligations under the Equality Act 2010. Hackney Church reserves the right to refuse entry in order to protect our guests, staff, reputation and building. • Prohibited Items- The following items are prohibited: • Illegal substances; legal highs or any other psychoactive substances • Food • Any form of liquid (including drinks and perfume) • Chewing gum • Torches • Cameras with a flash • Selfie-sticks • Bottles • Weapons, ammunition, explosives, fireworks; any other article which may be used as a weapon or missile • Horns, whistles, drums • Anything which may, in our reasonable opinion, cause danger or disruption to visitors at the venue (regardless of whether or not such item is illegal or is carried for a specific purpose) • Bags bigger than 30cm x 30cm x 15cm. • Door Searches - As a significant heritage and community asset in the heart of Hackney we are committed to the protection of our building, staff and guests. To this end, all bags will be searched on the door before any event. Our security may carry out further searches and confiscate any items deemed to be dangerous at our discretion. • Drug Policy - Hackney Church operates a zero-tolerance policy towards illegal drugs. Anyone found in possession of illegal substances with the intent to consume or supply will be expelled from the venue and reported to the authorities. Illegal drug use and/or distribution within the premises may result in permanent exclusion from future Hackney Church events. Hackney Church asks guests to please contact a member of staff if they see someone who looks like they need medical attention. Medical staff are on hand to provide assistance to those who may have taken illicit substances free of judgement. • Re-Entry Policy - There is no re-entry to events at Hackney Church with the exception of the smoking area. All exits are final. • Food & Drink - You may not bring any food or drink into Hackney Church. • What if I have accessibility needs - We welcome anyone with accessibility requirements and will endeavour to accommodate any needs you may have. We offer a limited number of accessible seats on a first come first served basis. Please contact events@events@hackney.church prior to your visit so we can make sure the necessary arrangements are made. • Age Restrictions - Age restrictions for events at Hackney Church are dependent on the nature of the event. Please note that for non-18+ shows under 16s must be accompanied by an adult and under 14s must be accompanied by an adult and purchase a balcony level seat. • ID - If you happen to look under 25 and wish to purchase alcohol you will be asked to provide ID. You may also be asked to provide ID for age restricted events. AT AN EVENT • Cloakroom - Yes located at the back of the church as you walk in. • Lost Property - Please email events@hackney.church with a detailed description of the item. If found, Hackney Church will coordinate a time for the collection of your item. Lost items are retained for a total of 14 days. If lost items are not collected during this time period they will be donated to our Lighthouse Project providing care and support for vulnerable people in East London. • Bar - As part of Hackney Churchs restoration project two bespoke bars have been installed at the rear of the Nave on the ground floor. There is also a temporary bar on the first floor balcony. Please note our bars will shut 15 minutes before the event finishes. • Payment Options - Hackney Church is a cashless venue and as such will not accept cash payments. • Photos & Videos - Our photo and video policy depends on the nature of the event. Generally you can bring non-professional cameras to most shows. We would discourage you from bringing iPads and selfie-sticks. If you have a specific query relating to photography in Hackney Church please email events@hackney.church. • Smoking - Smoking is strictly prohibited in Hackney Church. This includes the use of electronic cigarettes or other similar devices inside the venue. There will be a designated smoking area provided at each event. If individuals are found to be smoking anywhere other than in the designated smoking area they will be immediately expelled and may face prosecution. • Pyrotechnics, Special Effects or Strobe Lighting - Events at Hackney Church may feature some level of special effects such as smoke machines and strobe lighting. If that causes a concern please see a member of staff.

• Where can I purchase tickets for Hackney Church events - Tickets are available to purchase from Hackney Church via our ticketing agent. Please go to events@hackney.church for more information. Buying directly from reputable, authorised platforms is the only way to guarantee you are paying for a genuine ticket. • What if tickets are sold out - In some cases a limited number of tickets for sold out shows are released close to the date of the show. Please keep an eye on the Hackney Church social media channels and website for updates. • What if I want to return or refund my ticket - Hackney Church cannot issue returns or refunds. Please contact the ticketing agent you purchased your ticket from. • Do you have any anti-touting measures in place - Anti-touting measures may be in place for some events at Hackney Church. In these instances the named ticket holder must be present with photo ID. Accepted ID includes passport, driving licence, Citizencard and Photocard. If you are booking tickets on behalf of someone else please ensure the tickets are in their name not the card holders name. It is your responsibility to ensure you have a valid ID in case it is requested. • Why am I being charged a restoration levy - Hackney Church charges a restoration levy of £1.00 per ticket for the continued upkeep and preservation of our Grade II* listed building so we can continue to accommodate events. • I have noticed there is a donation to charity - Here at Hackney Church we partner with the Lighthouse which gives out weekly meals and support to those in need. You will have an option to donate to this cause if you wish when purchasing a ticket to any event. Please find more information about Lighthouse here.