Error Messages

We know it can be frustrating to receive an error message when you're in the midst of purchasing tickets-particularly when you're vying for popular tickets to hot events and we are sorry for any inconvenience caused. Below we've explained possible causes for error messages and how to avoid them in future.

Cookies and Graphics

Your browser must be set to accept cookies and graphics in order for you to purchase tickets from Ticketmaster. Make sure your computer is set to accept cookies and graphics before you try to make a purchase.

Make sure nothing is blocking your browser from accepting cookies, which will also block Ticketmaster from placing your seating information in your computer's temporary memory which is necessary to purchase tickets (See Cookies and Graphics section).

Proxy Servers

Problem: Some online service providers, such as AOL or Prodigy, use a device called a proxy server. Proxy servers save copies of sites on their server rather than connecting users to the Internet or the specific site requested. In most cases this works fine.

Solution: Using a proxy server might prevent you from purchasing tickets because you need to access our ticketing system directly. If you do not know if you are accessing the Internet through using a proxy server, contact your Internet service provider.

Access Ticketmaster through a direct Internet connection and not through any service using proxy servers.

Transaction No Longer Active

Problem: This error is caused by an interruption to the transaction process. During the ticket buying process, our computer or your computer lost access to our ticketing systems. Receiving this error means that your request did not make it to the ticketing system.

Solution: Please resubmit your ticket request and try again.

Too Much Time Has Elapsed Before We Received Your Information

Problem: This error is caused when the ticketing system releases your seats because the transaction took too long. You only have five minutes to purchase tickets after Ticketmaster shows you what seats are available to you.

Solution: A slow Internet connection may cause this error. You might try disconnecting and then reconnecting to your Internet provider to improve the speed.

Please resubmit your ticket request and complete your order within five minutes

Sorry, we are unable to fulfill your specific request.

Problem: This error appears when, at the moment you submit a request for tickets, the ticketing computer can't find the number of tickets you requested in any one place. If you checked for a single seat and got this message, Ticketmaster has probably sold out of its allocation for the event. However, you should check back on the site from time to time, as new seats may become available.

Solution: If you selected more than one seat, try decreasing the amount. You may also want to try a different seating area or select "best available" to see if there are seats available in another section.