< Back to customer services

Access Information

If you need accessible seats, most of the venues we sell for have the facilities to deal with any specific requirements you may have. As we're not based at the venue, most theatres and arenas prefer to make bookings for accessible seats with you directly - they know their venue inside out, so they can make sure your seats are suitable and answer any questions you might have.

Just click the Accessible Tickets icon       - you'll see it on each event on our website - to find out how to book tickets:

How To Make An Accessible / Wheelchair Booking

With the Venue

Most theatres and arenas prefer to make bookings for accessible seats with you directly. Just run a search for your event or venue and click the accessible icon for all the info you need to contact them.


We'll sell accessible seats online wherever possible - the info will be available through the accessible icon or displayed on the main sales page.

Request Form

If we're selling tickets for your event but they're not available online, there'll be an accessible ticket request form for you to complete. This comes straight through to our accessible sales team and they'll give you a call or send you an email within 72 hours.

Please keep in mind that this is only a request, so it doesn't guarantee that tickets will be available. If the event you want to go to is less than 72 hours away it might be easier if you give us a call. Our number's 0800 988 4440 if you're in the UK or 00 44 161 637 2697 from anywhere else.


If you'd like to book accessible tickets over the phone, just give us a call on 0800 988 4440 (or 00 44 161 637 2697 if you're outside the UK). If we're selling tickets for your event, we'll be happy to take your booking, subject to ticket availability. If you have not got any accessible requirements please do not call this number, as our team will not be able to assist.

If you have a speech or hearing impairment and you want to contact us directly, we welcome calls via RNID typetalk on: 03333213122

To Book Accessible Seats Over the Phone with Ticketmaster:

  • UK: call 0800 988 4440 (ONLY for Accessible seats)
  • Overseas: call 00 44 161 637 2697 (ONLY for Accessible seats)
  • RNID typetalk number: 0333 321 3122

Our Opening Hours:

  • Monday to Friday: 9:00am to 6:00pm
  • Saturday:10.30am to 3:30pm