Gift Cards
Give the gift of live
Buy
Give the Gift of Live!
Ticketmaster is the No.1 destination for tickets for live events.
From theatre, comedy and family attractions to top gigs, festivals and sporting events, Ticketmaster has it all.
New events are added daily, so there's always a fresh and exciting reason to keep coming back. Whether you're looking for your own spine-tingling encore or an unforgettable gift for a loved one, a Ticketmaster Gift Card is your ticket to memories that will last a lifetime
E-Gift Card Physical CardSome of our special events and categories
A Ticketmaster Gift Card is the perfect present for fans of music, comedy, theatre, sport, festivals and top attractions all over the UK. In other words, it's the perfect present for pretty much everyone. Visit our homepage to browse all our event categories including Music, Sport, Theatre and more.
Whether you're looking for the biggest acts in the world or up-and-coming new music, we've got you covered. Use our gig guides to find the most exciting live music coming up this year and next.
Concerts & Tours
Our festival finder hub is designed to help you find your perfect festival experience. Filter your search by location, duration, budget and more to ensure you have a day, night or weekend to remember.
Festival Finder
Our London theatre guide will help you find tickets to your next favourite show, from buzzworthy new musicals and plays to some of the longest-running shows on London's west end.
Theatre Guide
Your complete guide to all sorts of funny stuff, including the very best stand-up comedy shows, comedy festivals, theatrical productions and more. Find out what's happening in the world of comedy and make sure you have the last laugh.
Comedy
The destination for adventures that will excite all ages. Museums, exhibitions, stage shows featuring beloved characters from TV, books and film, days out, theme parks – everything to keep you all entertained.
Things to do
Just the ticket for sports fans, whether you're into cricket, football, racing, rugby, cycling and much, much more. Our sport guide covers all bases and makes finding tickets to the biggest events a slam dunk.
SportEvent / Venue Cards
These special event and venue branded e-Gift Cards are available now!
Why not choose one of our Event / Venue branded cards to make your gift a little more personal.
FAQs
If you have a query about an existing Gift Card order you have placed on our website, please email voucherexpress@ticketmastergiftcard.com and include your order reference so we can find your order.
-
Ticketmaster is the number one destination for live event tickets. From popular theatre, comedy and the best sporting events, to family attractions, top gigs and festivals - Ticketmaster has it all. With new events added daily there is always a fresh and exciting reason to return time and time again.
Ticketmaster Gift Cards are quick and easy to buy. They're despatched quickly and are simple to redeem on our website. Our physical cards come in an attractive wallet with your personalised message, and our e-Gift Cards are a great option if you're looking to send a gift internationally. They can also be delivered immediately by email if you've left it too late for the post.
With a Ticketmaster Gift Card, you're giving the Gift of Live, and memories to last a lifetime. -
You can buy Gift Cards online at ticketmastergiftcard.com.
If you'd prefer to buy them in person, our Gift Cards are available from leading high street retailers and supermarkets. -
Our Gift Cards are available from all leading high street retailers and supermarkets, including Asda, Boots, Co-op, Morrisons, Sainsbury's, Spar, Superdrug, Tesco, The Works, WHSmith and Wilko.
-
Gift Cards/e-Gift Cards are activated at the time of purchase. If you have received a Gift Card from one of our corporate partners, your card will have already been activated for your convenience.
-
Yes. Once you have selected the first Gift Card, there is a button at the bottom of the screen (next to the "Go to payment" button), which says "add another Gift Card". You can add as many Gift Cards as you want, up to the maximum order value of £250.
If you want to order multiple cards with a larger total value, please see the details for bulk orders below. -
Yes, you will be given the option to write a personal message when purchasing your Gift Card. Your message will be included with your order.
-
If you order a physical Gift Card from our website, you have the option to add a personal message. This is included with the Gift Card in a Ticketmaster branded card/wallet.
-
Ticketmaster e-Gift Cards are great last minute gifts. Instead of waiting for a physical Gift Card to be sent through the post, we'll email the e-Gift Card details directly to the recipient. We can do it straight away, or you can choose a specific date – it's completely up to you.
-
The e-Gift Card will be sent within two hours to the specified email address. If it's not received, it's worth checking the spam/junk folder. If it still hasn't been received, please email voucherexpress@ticketmastergiftcard.com, and include your order reference so we can find your order.
-
Yes. When you purchase a Gift Card on our website, you will be given the option to pay for your order using Visa, Mastercard or American Express.
-
Yes. When you purchase a physical Gift Card on our website, you will be given the option to pay for your order using PayPal.
-
It is not possible to use a Ticketmaster Gift Card to purchase a new Ticketmaster Gift Card.
-
Yes. If you are interested in placing corporate orders and paying by invoice, please send us your details using this online form, and we will be in touch to help you with your order. business.ticketmaster.co.uk/giftcards/order-giftcards.
-
For bulk purchases of Gift Cards, please contact our corporate sales team using this contact form.
-
If you have a query about an existing Gift Card order you have placed on our website, please email voucherexpress@ticketmastergiftcard.com and include your order reference so we can find your order.
-
Yes. There's a link for you to amend the email address yourself in the order confirmation email (that you receive when you place an order). Just update the email address and resend the e-Gift Card. If you can't amend the address yourself, or if you need any assistance, please email voucherexpress@ticketmastergiftcard.com, and include your order reference so we can find your order.
-
The first thing to do is check the spam folder on the email account to which your e-Gift Card was sent. If you still can't see the email, you can resend the e-Gift Card yourself by using the link in the order confirmation email (that you receive when you place an order). If you are still having issues you can try amending the address that the e-Gift Card is being sent to, or you can contact voucherexpress@ticketmastergiftcard.com for assistance. Remember to include your order reference so we can find your order.
-
Yes. Refunds are available for unused Gift Cards up to 14 days after purchase.
For Gift Cards purchased from Ticketmaster please email voucherexpress@ticketmastergiftcard.com, and include your order reference so we can find your order.
For Gift Cards not purchased from Ticketmaster directly, please in the first instance request the refund directly from the company you purchased them from. If you need assistance from Ticketmaster, please include information about where you purchased the Gift Card, including your receipt/proof of purchase: https://help.ticketmaster.co.uk/hc/en-us/requests/new?ticket_form_id=360000997197
-
Yes. You can contact our partner Voucher Express with queries about your order. The team will be able to help you with your enquiry in English. Please make sure you have your order reference to hand if your query is about an existing order. The phone number is +44 1765 647 280, the lines are open Monday-Friday 10.00-18.00 and Saturday 10.00-13.30 CET/CEST.
-
The Gift Card number is the long number in the middle on the back of your physical Gift Card. For an e-Gift Card, the Gift Card number will be contained in the PDF that you receive by email once you follow the link to collect your e-Gift Card.
-
The security number/PIN is on the back of your physical Gift Card, on the right. For your security it will be covered with a scratch panel which you should only remove when you are ready to redeem your Gift Card.
For an e-Gift Card, the security number/PIN will be contained in the PDF that you receive by email once you follow the link to collect your e-Gift Card. -
Ticketmaster Gift Cards can be redeemed for events sold on our own websites, tickets sold on partner websites with their own checkouts may not have the ability to process our Gift Cards.
Unfortunately, Ticketmaster Gift Cards are not redeemable against any shows which have paperless ticketing. For paperless ticketing a credit or debit card must be used as they are linked to the booking, and the card will be checked on entry to the theatre/venue. -
The Ticketmaster Gift Cards can be used as full or part payment in the purchase of tickets, and many of the associated services and merchandise sold online at Ticketmaster.
-
Select the tickets for your event and proceed to the checkout page. On the checkout please select Gift Card as the method of payment. Enter the 16-digit Gift Card number, and the 3-digit security number/PIN. If there is still an outstanding balance once you have entered your Gift Card, you can either enter another Gift Card or select another method of payment (credit/debit card), until the total balance is cleared, and the booking is complete.
-
Yes, Ticketmaster Gift Cards can be redeemed online at www.ticketmaster.co.uk
-
Yes, when you are checking out, you will have the option to redeem up to five Gift Cards in a single transaction.
-
Yes, you can make part payment with your Gift Card and make up the balance with a credit or debit card.
-
Yes, you can use your Gift Card to pay for multiple bookings until either the balance on the card reaches zero or the card expires.
-
It is not possible to save your Gift Card details in your Ticketmaster Account, you must keep your cards safe and enter the Gift Card numbers when checking out.
-
Yes, a Ticketmaster Gift Card can be redeemed at O2 Academy venues in the UK. A full list of these locations is available here: : www.academymusicgroup.com/venues
-
Scan the QR code on the back of your Ticketmaster Gift Card for an instant balance check.
For Gift Cards and e-Gift Cards you can also check your balance by entering the card number on our balance check page here: balance.ticketmastergiftcard.com/UK
Please remember it is not possible to save your Gift Card details in your Ticketmaster Account, you must keep your cards safe and enter the Gift Card numbers on our website when you want to use them.
-
Yes, just select Gift Card as a method of payment when checking out, just as you would on the Ticketmaster website.
-
Unfortunately, this is not currently possible. The TicketWeb website and checkout are separate to Ticketmaster, and we are therefore currently unable to accept Ticketmaster Gift Card's on TicketWeb.
-
Unfortunately, this is not currently possible. The Universe website and checkout are separate to Ticketmaster, and we are therefore currently unable to accept Ticketmaster Gift Card's on Universe
-
Our Gift Cards can only be used in the country of purchase. For example, UK Gift Cards can only be used on www.ticketmaster.co.uk. You can purchase Ticketmaster Gift Cards for all available countries here: www.ticketmastergiftcard.com
-
A Ticketmaster e-Gift Card will be sent via email and you will have the ability to download a PDF version, which you can save for your convenience.
A physical Gift Card is not replaceable if lost or stolen, so it's very important that you keep them safe until you're ready to make a booking. -
Yes, Ticketmaster Gift Cards expire 12 months after purchase. The expiry date is set when the card is purchased. If you need to check your cards expiry date, you can find it by using the balance check page here: https://balance.ticketmastergiftcard.com/UK
-
This is not normally possible - our Gift Cards are valid for 12 months. Please remember to check your cards expiry date and use your card before it expires.
However, under the current circumstances, we're happy to look into reissuing your gift card if it is about to expire and you've been unable to use it. Please contact us a few weeks before your gift card is due to expire. To contact us, just click here.
-
If you paid for part of your order with a Gift Card, and the rest was paid by credit/debit card, the full refund will be paid onto your credit/debit card.
If your whole order was paid with Gift Card, the full amount will automatically be refunded onto the Gift Card. Where more than one Gift Card was used in the transaction the whole refund amount will sometimes be refunded onto one Gift Card. You can find out which gift card the balance was refunded to by checking the balance here.
If your Gift Card has expired since you placed your order, or if you threw it away after completing the order, please get in touch with us here so we can help you locate your gift card information or issue you a replacement Gift Card.
Buying Ticketmaster Gift Cards
Query about an existing Gift Card order
Spending Ticketmaster Gift Cards
Lost / Stolen and Expired Ticketmaster Gift Cards
Terms and Conditions
These Terms and Conditions form your agreement in relation to your Ticketmaster stored value Gift Card that you have purchased or received. Please read these Terms and Conditions carefully before you use your card. If there is anything you do not understand or do not agree with, please contact customer services using the online contact form. These Terms and Conditions incorporate our Terms of Use, Privacy Policy and our Purchase Policy by this reference.
Download Terms & Conditions
1.1. Your Ticketmaster Gift Card and/or e-Gift Card ("Gift Card") is issued by Ticketmaster UK Limited, a company registered in England and Wales (company number 02662632) whose registered office is 30 St John Street, London, EC1M 4AY, with VAT registration number GB766098489 ("Ticketmaster", " we", "us", "our").
1.2. Unless stated otherwise in these Terms and Conditions, all Terms and Conditions which apply to Gift Cards also apply to e-Gift Cards.
1.3. Any purchase of a Gift Card from us is subject to:
a) these Terms and Conditions;
b) the Voucher Express terms and conditions, found here; and
c) any special terms and conditions which may be displayed on our website.
1.4. Your contract for purchase of a Gift Card starts once we have confirmed your purchase and expires upon either:
a) you spending all of the balance of the Gift Card; or
b) your Gift Card expiring,
whichever happens earlier.
1.5. Any purchases for Gift Cards made via participating retailers where applicable, may be subject to additional terms and conditions. You are responsible for making yourself aware of any such additional terms and conditions at the point of purchase.
1.6. All purchases are subject to payment card verification and other security checks, your transaction may be cancelled if it has not passed our verification process.
1.7. The Gift Card contains the monetary value which was paid, in advance, at the point of purchase. It is not a credit card, charge card, cheque guarantee card, or debit card and the balance on your Gift Card will not earn any interest.
1.8. Your Gift Card is valid for twelve (12) months from the date of activation. You will not be able to use your Gift Card once it has expired or claim a refund of any unused funds. Once the monetary value loaded onto your Gift Card at the time of purchase has been used, your Gift Card cannot be reloaded.
1.9. Your Gift Card has no cash redemption value and cannot be exchanged for cash.
1.10. To purchase Gift Card(s) from us, you must (i) be at least 18 years old (or the age of legal capacity in the country of purchase) and able to enter into legally binding contracts and/or (ii) have the permission of a parent or legal guardian.
1.11. The Gift Card cannot be combined with any gift certificates or other coupons without our prior written approval or unless combined in a manner as set out in clause 3.5 of these Terms and Conditions. Gift Cards may not be used in connection with any marketing, advertising or promotional activities without our prior written approval and may not be sold other than through our authorised channels. We reserve the right to limit quantities of Gift Cards purchased by any person or entity. We further reserve the right to cancel a Gift Card if we believe that the Gift Card was obtained through fraudulent or unauthorised means.
1.12. If you allow another person to use your Gift Card, or you have purchased the Gift Card as a gift for another person, you must tell that person that they will be subject to these Terms and Conditions.
2.1. You can purchase a Gift Card from Ticketmaster online at www.ticketmastergiftcard.com, or in store at any participating retailer where applicable.
2.2. If purchased from a participating retailer, your Gift Card will be activated and ready to use at the point of purchase. Otherwise, your Gift Card will be activated and ready to use within a maximum of one (1) working day from the date of purchase (and usually within one (1) hour).
3.1. The Gift Card may only be used for purchases in the United Kingdom, online at ticketmaster.co.uk, for tickets to participating events taking place in the UK and other event-related products ("Ticketmaster Products").
3.2. You cannot use your Gift Card to buy ticket insurance, resale tickets where resale is available, to buy any goods or services other than Ticketmaster Products or to buy any goods or services on any third-party website, even if the website is linked from Ticketmaster (e.g. ticketweb.co.uk or universe.com).
3.3. Ticketmaster sells tickets and associated products and/or services on behalf of our Event Partners (as defined in our Purchase Policy), who organise or provide the event and/or from whom we obtain tickets and/or associated products or services to sell to you . Please note that we are not responsible for organising or delivering the events themselves.
3.4. We sell tickets allocated to us by Event Partners. The quantity and type of tickets allocated or made available for sale by us varies on an event by event basis. Ticketmaster does not control this inventory or its availability. Where Ticketmaster does not have an allocation of tickets of a particular type (e.g. accessible tickets) for an event or an allocation of any tickets whatsoever for a particular event, the Gift Card may not be used in relation to the relevant ticket type(s) or particular event(s).
3.5. A payment for Ticketmaster Products can be made partly using the Gift Card and partly by other accepted payment methods (for example, credit or debit cards, please see our Purchase Policy for full details). The full value of any unused funds remaining on the Gift Card must be exhausted before another payment method will be accepted in respect of the remaining value of the transaction.
3.6. When using your Gift Card for online transactions you will need the 3 digit security number specified in the email which contains, or written on the reverse of, your Gift Card in order to complete the transaction.
4.1. If you have purchased your Gift Card online and are contracting with Ticketmaster as a consumer, you can cancel your Gift Card purchase and receive a full refund of the price paid for a period of fourteen (14) days beginning on the date of receipt of your Gift Card (which, other than for e-Gift Cards, will be deemed to be five (5) workings days after the date of purchase). You may also be entitled to a refund of any applicable delivery charges.
4.2. To cancel your Gift Card purchase, please complete and submit our cancellation form here. Further details regarding your cancellation rights are set out in our cancellation information. You will need to provide the order number given to you at the time of purchase, which can be found in your order confirmation email.
4.3. Other than as set out above, or unless otherwise permitted by law, we regret that Gift Cards cannot be exchanged or refunded after purchase.
4.4. If you did not purchase your Gift Card online and have a question about cancelling your Gift Card, please contact your original point of purchase.
5.1. We want everyone to enjoy using the Ticketmaster Personalised e-Gift Card service but there are certain rules and restrictions that govern its use.
5.2. By uploading an image to Ticketmaster's e-Gift Card system, you agree that you have permission to use the image for this purpose. This will mean that you either own the copyright in the image or that you have a licence to use the image for this purpose.
5.3. Your image must not be offensive, profane, indecent, pornographic, be intended to threaten, cause offence, annoyance, embarrassment or distress to any person, shall not promote discrimination based on race, sex, nationality, disability, sexual orientation or age or that in our opinion might incite hatred or violence.
5.4. All uploaded images are reviewed by a member of Ticketmaster staff or a third party engaged directly by Ticketmaster. Ticketmaster reserves the right to reject or remove any image that in our absolute discretion does not comply with clause 5.3 above or that is otherwise in breach of these rules.
5.5. Ticketmaster shall only use your image for the delivery of your e-Gift Card to your chosen recipient.
5.6. Your image will be available for 6 months after the purchase of your e-Gift Card, or 1 month after collection of the e-Gift Card (whichever comes first). After this time the image you uploaded will be deleted.
5.7. You agree to fully indemnify Ticketmaster in respect of all liabilities, damages, claims, actions, expenses (including reasonable legal fees), demands or costs incurred by Ticketmaster as a result of any breach by you of these rules.
6.1. You can check the amount of unused funds you have left on your Gift Card online or by calling 0844 847 1640.
7.1. You should treat the Gift Card as if it were cash. If you lose your Gift Card you may lose any unused funds on it in just the same way as if you lost your wallet.
7.2. Your Gift Card number and the 3 digit security number should be kept secret at all times and should not be disclosed to anyone other than to Ticketmaster, or staff at participating retailers where applicable.
8.1. Ticketmaster may cancel your Gift Card, or refuse a transaction if we suspect the Gift Card is being used fraudulently, or in an unauthorised or illegal manner, or if we have reason to believe that you are in breach of these Terms and Conditions.
8.2. Ticketmaster can terminate the agreement between us and refund any unused funds to you at any time if we give you thirty (30) days' notice.
-
9.1. Any personal information which you may from time to time provide in connection with your Gift Card shall be processed in accordance with Ticketmaster's Privacy Policy.
10.1. Ticketmaster will not accept liability for Gift Cards which are lost, stolen, destroyed or used without permission, unless Ticketmaster has caused this by its negligence.
10.2. Ticketmaster will not be liable for any loss, injury or damage to any person (including you) or property howsoever caused (including by us):
a) in any circumstances where there is no breach of a legal duty of care owed by us;
b) in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach (save for death or personal injury resulting from our negligence);
c) to the extent that any increase in any loss or damage results from breach by you of any of the terms of these Terms and Conditions or your negligence.
10.3. To the extent permitted by law, Ticketmaster shall not be liable for loss of business, use, profit, anticipated profit, contracts, revenues, goodwill or anticipated savings; loss of data or use of data; or consequential, special or indirect loss or damage, even if it has been advised of the possibility of such loss or damage.
10.4. Subject to these Terms and Conditions, Ticketmaster shall have no liability to you beyond the amount of unused funds which remain on the Gift Card on the earlier of the date on which:
a) the Gift Card is cancelled by Ticketmaster; or
b) this agreement is terminated by Ticketmaster; or
c) the Gift Card expires.
10.5. Nothing in these Terms and Conditions seeks to exclude or limit our liability for death or personal injury caused by our negligence, fraud or other type of liability which cannot by law be excluded or limited.
11.1. Ticketmaster may update these Terms and Conditions from time to time. We will notify you of any change to these Terms and Conditions as required by law. We will also post an updated copy on our website. Please check our website periodically for updates.
12.1. If you have any queries or complaints regarding your purchase you should:
a) if you purchased your Gift Card via Ticketmaster online, contact Voucher Express via email at voucherexpress@ticketmastergiftcard.com quoting your order number given to you in your confirmation email. Some complaints can take up to twenty-eight (28) days to resolve, but we will get back to you as soon as possible; or
b) if you purchased your Gift Card from any authorised third party, contact your original point of purchase.
12.2. If your query relates to the redemption of your Gift Card, please contact Ticketmaster customer services using the online contact form.
12.3. If any dispute arises, we shall use our reasonable endeavours to consult or negotiate in good faith, and attempt to reach a just and equitable settlement satisfactory to you and us. Please note, some complaints can take as long as 28 days to resolve.
12.4. Although this does not restrict your rights to pursue court proceedings, if we are unable to settle any dispute by negotiation within twenty-eight (28) days, you and we may attempt to settle it by mediation. To initiate mediation a party must give written notice to the other parties to the dispute requesting mediation. The mediation shall be conducted in accordance with the STAR Code of Practice and Dispute Resolution Procedure current at the date of the referral which sets out the procedures to be adopted, the process of selection of the mediator and the costs involved, and which terms are deemed incorporated into this agreement.
STAR can be contacted at:
PO Box 708St Leonard's Place
York
YO1 0GT
Telephone: 01904 234737
Email: info@star.org.uk
13.1. Any delay or failure to exercise any right or remedy under this agreement by Ticketmaster shall not be construed as a waiver of that right or remedy or preclude its exercise at any subsequent time.
13.2. We shall be entitled to assign our rights and obligations under these Terms and Conditions provided that your rights are not adversely affected.
13.3. If any provision of these Terms and Conditions is found by a competent court to be illegal, invalid or unenforceable, that provision shall be deemed to be omitted from these Terms and Conditions and this shall not prevent or impair the legality, validity or enforceability of the other provisions of these Terms and Conditions.
13.4. This agreement does not create any right enforceable by any person who is not a party to it under the Contracts (Rights of Third Parties) Act 1999 ("Act"), but does not affect any right or remedy that a third party has which exists or is available apart from that Act.
13.5. All of these Terms and Conditions are governed by English Law and any disputes arising out of any transaction with Ticketmaster are subject to the exclusive jurisdiction of the English Courts.