Chelmsford City Live Tickets

How can I book an accessible ticket?

We want Chelmsford City Live to be an event accessible for all.

To ensure we have the correct level of facilities we ask customers to purchase the correct type of accessible ticket on Ticketmaster.

The following options will be available:

·       Wheelchair

·       Ambulant

·       Deaf/Hard of hearing

·       Essential Companion

To purchase an accessible ticket please click here

To contact us about purchasing access tickets, or to ask further questions about the process, please email access@ticketmaster.co.uk(Opens in new tab). or visit Ticketmaster Help(Opens in new tab)

If you have further questions on the accessible facilities, please contact the event organisers here(Opens in new tab)

 Essential Companion Tickets 

There is an option to select a companion ticket when you are purchasing an accessible ticket. Once you have selected a companion ticket, there will be an approval process. For the approval process, you will be contacted to provide supporting documentation for validation of your request.

If you require a companion ticket in the general admission or VIP area. Please contact Ticketmaster’s access team here to request - access@ticketmaster.co.uk(Opens in new tab)  

Accessible documentation

To ensure fans are receiving the correct accommodations and that Free Essential Companion tickets are going to eligible fans, you'll have three weeks to submit proof of eligibility after requesting accessible tickets. Your order may be cancelled if no supporting document is provided.

The Free Companion policy may not be applicable for every event or venue.

Below is a list of documents we may accept when considering allocating a complimentary ticket:

• PIP (Personal Independence Payment)
• DLA
• Letter from a medical professional, including a doctor’s note or a letter from an occupation therapist
• Carer's allowance
• A Nimbus Access Card with the +1 symbol. Visit the Access Card(Opens in new tab) page for more information.
• Confirmation in writing from Social Services that the individual is included on their Deaf Register, or a letter or report from an aural specialist confirming that hearing loss has been recorded at 70 - 95 dBHL or worse
• War Pensions Mobility allowance
• Blind or partially sighted registration certificate (BD8 or CVI certificate)
• A personal letter from the GP, community nurse or social worker
• Benefit award letters
• Copy of a blue badge (we would need to see both sides)

Further information is available here(Opens in new tab)

To contact us about purchasing disability access tickets, or to ask further questions about the process, please email access@ticketmaster.co.uk(Opens in new tab).

If you have further questions on the accessible facilities, please contact the event organisers here(Opens in new tab)

If your request for a companion ticket is not approved, the access team can advise on the procedure.

What is a wheelchair ticket?

The ‘wheelchair’ ticket is for customers who are attending in a wheelchair or mobility scooter. This ticket allows entry onto the accessible viewing platform which is a raised platform with view of the stage. 

The accessible viewing platform has a limited capacity and is strictly for accessible customers plus their companions.

Customers who have purchased a wheelchair ticket are also entitled to a companion ticket. They will be contacted to provide accessible documentation for a companion ticket.

What is an ambulant ticket?

An ‘ambulant’ ticket is for customers who have an access requirement that require them to have access to a chair and/or quieter area from the crowd to make their experience more comfortable.

Ambulant ticket holders can access the accessible viewing platform, which is a raised platform with view of the stage where chairs are provided

Customers who have purchased an ambulant ticket are also entitled to a companion ticket. They will be contacted to provide accessible documentation for a companion ticket.

What is a Deaf/Hard of Hearing ticket?

Deaf/Hard of Hearing ticket holders can access the general admission area, with the BSL interpreter positioned on the side of the stage. Further details will be included in the access pack.

If you need alternative accessible facilities, such as platform access or accessible toilets, please get in touch with us,(Opens in new tab) and we’ll be happy to look into this and discuss further. [Please note – the platform may be at capacity].

Additionally, Deaf/Hard of Hearing customers are entitled to a complimentary companion ticket. You will be contacted to provide the necessary accessible documentation to confirm eligibility - You can find out more on this here(Opens in new tab)

You can find out further information on the BSL interpreters tab below.

BSL Interpreter

We are pleased to offer a British Sign Language (BSL) interpreter for all Chelmsford City Live 2025 concerts provided by Complete Communication(Opens in new tab).

If you require a BSL interpreter, please purchase a Deaf/Hard of Hearing ticket via Ticketmaster.

Deaf/Hard of Hearing ticket holders can access the general admission area, with the BSL interpreter positioned on the side of the stage. Further details will be included in the access pack.

If you need alternative accessible facilities, such as platform access or accessible toilets, please get in touch with us, and we’ll be happy to look into this and discuss further. [Please note – the platform may be at capacity].

Additionally, Deaf/Hard of Hearing customers are entitled to a complimentary companion ticket. You will be contacted to provide the necessary accessible documentation to confirm eligibility - You can find out more on this here(Opens in new tab)

The BSL Interpreting Team for Chelmsford City Live are listed below:

• Chloe Matthews
• Hayley Wiseman
• Daryl McMullan

[Please note - Subject to change].

If you have any questions, please contact us here(Opens in new tab)

What if I need a companion ticket in the general admission or VIP area?

If you require a companion ticket in the general admission or VIP area. Please purchase one ticket via Ticketmaster and contact Ticketmaster’s access team here to request - access@ticketmaster.co.uk(Opens in new tab).  

They will issue you a companion ticket if you have the correct accessible documentation. You can find out more on accessible documentation here.(Opens in new tab)

Please note – if there is a hospitality package of the VIP ticket, there may be a charge for your companion.

I don’t need a wheelchair or ambulant ticket; I just need to access the accessible facilities – what do I do?

If you do not need a wheelchair or ambulant ticket but have accessible requirements that would benefit from the use of the accessible facilities, such as the toilets and entrance – please contact our access team here who can explain further.(Opens in new tab)

Accessible Facilities  

Chelmsford City Live has various accessible facilities in place. We have hearing loops, BSL, lowered bars, large prints, accessible toilets. You can find out more on our accessible facilities here(Opens in new tab)

Strobe lighting and special effects

Smoke machines, strobe lights, fireworks and other effects may be in use at this event. Anyone affected by these should bear this in mind. Please contact us HERE(Opens in new tab) for further information.

Assistant Dog

Assistant Dogs are permitted on site. If you are bringing a registered assistant dog, please do let us know in the accessible requirements form that is emailed to you by Ticket master after purchasing accessible tickets. Alternatively, please contact us here  (Opens in new tab)

Temporary Impairments

Please note that Chelmsford City Live  accessible facilities cannot cater for people with temporary impairments such as broken bones, healing injuries and those who are pregnant. If you do have a temporary impairment, please be aware that there will be a lot of walking to get around the festival and not many places to sit.