at Trentham 2025 Tickets

Here is all the general information you need about facilities, restrictions and prohibited items. Please note that the information below is subject to change. The main points to be aware of are:

- Event gates open at 4pm and live music starts at approximately 7:30pm. The concert should finish 10-10:30pm.

- Your tickets will give you access to the gardens from 2pm to enjoy the facilities. All carparks will be open and available from this time, carparking locations vary across all ticket categories. Event site/arena access will be from 4pm.

- There is no re-admission after entry. Please plan ahead because once you’re in, you’re in!

- Seats and chairs of any kind are not permitted into the event. This includes seat sticks and inflatable seats. You are permitted to bring a blanket to sit on, although you may be asked to pack this up when the show starts and people in front of you may stand at any time. Please see the accessible ticket holder information below as this does vary slightly.

- We can rely on the British weather to be unpredictable, so please come prepared with sun cream and hats if the weather is good and waterproof coats and shoes if the weather is bad! No refunds will be given due to inclement weather and the Live events will go ahead.

- No food or drink is permitted to be brought into the event. Empty reusable water bottles are permitted, which you can fill at our free water station.
Please see FAQ below relating to medical requirements.

- No glass of any kind is permitted. Including but not limited to, glass perfume and makeup bottles.

- We operate a Zero Tolerance policy with regards to Drugs, should any be found on your person during search, you will be ejected from site.

- We do not allow large bags into the event, but you will be permitted to take small bags, no larger than A4, in with you. Please just bring what is entirely essential to you on the evening.

- No banners, flags or laser pens are permitted.

- Animals, except for registered assistance dogs, are not permitted in the event.

- The unauthorised use of photographic, video and/or sound recording equipment is prohibited and such items may be confiscated, and any tapes or films destroyed.

- Once purchased, tickets cannot be exchanged, refunded or returned unless the event is cancelled.

- The arena map is provided as a guidance only

Parking is free and is on a first come first served basis, whilst we have a large carpark with numerous spaces, we cannot guarantee you will find a space. We encourage guests where possible, to use public transfer, lift shares, drop offs, or walk if local. Please note: cars cannot be left overnight in the car park.

Parking for accessible and VIP ticket holders is in a separate area of The Trentham Estate. Full details will be provided to these ticket holders via a pre-event email from Ticketmaster nearer the time.

In addition to the restriction on food and drink, chairs, bags larger than A4 and umbrellas, several other items are not allowed in the arena for both the audience and the artist’s safety and comfort. It is essential that you check the terms and conditions for the complete list of prohibited items:
https://trentham.co.uk/legals/trentham-gardens-event-ticket-terms-and-conditions/

The most common prohibited items to be aware of however are:

• Bags larger than A4
• Chairs (including seat sticks and inflatable seats)
• Food
• Drink
• Umbrellas
• Glass of any kind including bottles and jars, in particular glass perfume bottles
• Sharp instruments

Please note: No chairs of any kind are allowed into Trentham Live. You can bring a small blanket to sit on in between performances but please be aware that people in front of you may stand at any time. Seating is only provided in the VIP area, in the ambulant area and on the wheelchair accessible viewing platform.

Please have your mobile ticket downloaded onto your phone or visible in the Ticketmaster app, please arrive together with all members of your party as the Ticketmaster tickets are non-transferable.

Unfortunately, there is no longer a physical/postal ticket option on Ticketmaster. All tickets are e-tickets or visible in the Ticketmaster app.

Most of our customers will be arriving by car over a period of 2-3 hours. In some cases, it may take over an hour to exit the estate and car parks safely due to the number of persons and vehicles leaving at the same time. Thank you in advance for your patience as our marshals work to get everyone out as quickly and safely as possible. Please follow the advice of marshals to assist us in managing the exit of all guests safely.

Concerts will go ahead regardless of weather, except in extreme conditions where the venue is deemed unsafe or unfeasible to hold the event. We advise all customers to wear suitable clothing and footwear for an outdoor event.

Laser lighting may be used at some events however we don’t use strobe lighting at our concerts. Check the venue pages for more details, or if you have any accessibility concerns please see our Access Statement.

Trentham Live takes place in our dedicated events arena – on the outskirts of the historic Gardens. It is surrounded by Trentham Parkland which is robust and can absorb sound. After each concert litter teams clean the site. It takes about 72 hours to de-rig the infrastructure and return the site to its original state.

We are committed to preserving the beauty and heritage of The Trentham Estate and opening the gardens to new visitors. Trentham Live is an essential income generator which allows us to reinvest and develop the Estate for future generations to enjoy. Through Trentham Live we can reach new audiences and give them the opportunity to appreciate The Trentham Estate.

Gates to the event site open for Trentham Live from 4pm however your concert ticket will enable you to visit the Gardens on the day of the event from 2pm. Live music will start from approximately 7.30pm and event entry will be permitted until 8pm. Visitors arriving after 8pm will be unable to access the event and we do not allow re-entry. Trentham Live concerts normally finish around 10/10.30pm.

Yes. The nearest train station is Stoke-on-Trent, which is approximately 4 miles from Trentham. Stafford Station is approximately 12 miles from Trentham. Buses and Taxis are readily available at both stations. You can also get to us on bus from Hanley Bus Station and Stafford Town Centre.

Yes, however all children will require a ticket and children 16 and under must be accompanied within the event arena by a parent/guardian (18 or over).

There is a minimum ratio of one adult per four children (16 and under). If you are over 16, you do not need an adult to accompany you to our events. Entry may be refused without valid proof of age (photocopy of passport or birth certificate is accepted). Under 3’s go free.

Challenge 25 will be in operation, so anybody who appears to be under the age of 25 will be asked for ID when purchasing alcohol from the bar. Please be aware that some artists may use explicit language during their performances and as young children have more sensitive hearing, we encourage the use of hearing protection for very young visitors.

All tickets include entry into The Trentham Estate on the day of the event from 2pm.

General Admission

Access to the Gardens from 2pm, access to the main concert arena from 4pm. Main concert arena will have bar and eatery access.

Golden Circle

Access to the main concert arena, entry into an exclusive Golden Circle area in front of the stage, prime viewing location. Whilst blankets are permitted in all arena areas, for your safety we recommend you pack them away once the music starts as the audience will likely stand around and in front of you.

VIP

VIP parking in a separate location to ensure speedy entry and exit, a separate queue line and bag check, entry into your exclusive area in front of the stage (standing only), seating in the VIP area, access to the VIP eatery, bar and toilets, a welcome drink and a souvenir lanyard. Please note, entry is permitted at the same time as the general admission queue and the bar will close 5 minutes before the end of the show. 

Please note that these areas are ALL standing only, no seats will be provided or can be taken into this event.

Ambulant Accessible (limited availability, general admission only)

Access to accessible parking near to the event arena (or designated parking with a shuttle). Access to accessible toilets, access to dedicated area in front of

Wheelchair viewing platform with seats designed as a rest area. Please note, Ambulant accessible tickets are general admission tickets with access for the ticketholder and one accompanying carer within an area of allocated seats. These seats are designed as a rest area and are not located on a raised platform so do not provide a seated viewpoint of the stage for the duration of the event.

Wheelchair Accessible, Platform Access (limited availability)

Accessible parking near to the event arena (or designated parking with a shuttle), access to accessible toilets, a seat for accompanying carer on the platform.

Please note, wheelchair accessible tickets are general admission tickets within the main concert arena on a raised accessible platform suitable for wheelchairs and mobility scooters.