ABBA Voyage

Where can I find my tickets?

For ABBA Voyage, we're offering an e-ticketing system. This means you'll only be able to access your tickets through your Ticketmaster account, or the app, using a smartphone – they won't be emailed to you or available for print.

If you can't see them straightaway, don't worry this is just one of the security features. They should appear in your account around 5 days before the concert.

For more questions about your tickets, please get in touch with Ticketmaster.

Can I have an exchange or refund?

Unfortunately, Ticketmaster don't offer exchanges or refunds, but they can help you sell your ticket to another fan. Head here for more information.

I've bought the tickets as a gift – how do I give them to someone else?

Yes, you can transfer your tickets to someone as a gift. Log in to your Ticketmaster account and click the button to transfer tickets and follow the simple steps onscreen to transfer to your family or friends. You can transfer as many tickets as you like. The person you are transferring to will need a Ticketmaster account. Don't worry if they don't have one, as they'll be able to create an account when accepting the tickets.

If you have any problems, please get in touch with Ticketmaster here.

What can I use to pay for my tickets?

Ticketmaster accept all major debit, credit cards, and PayPal

Can I pay for my tickets in instalments?

Yes - for this concert you can pay in instalments using Klarna or PayPal.

Can I only buy tickets from official ticketing partners?

The simple answer is yes. We reserve the right to refuse entry to guests with tickets purchased from re-sale websites. Tickets purchased via our official partner and platform (Ticketmaster) must not be sold or advertised for sale anywhere else. Any ticket advertised for sale in this way will be automatically void.

Do you offer any group discounts?

Not currently. However, if you plan on coming as a group, we recommend booking one of the Dance Booths - they come with their own dance floor!

The ABBA Arena is built uniquely and specifically for ABBA Voyage. The Arena has step-free access throughout including on entry and is located directly opposite Pudding Mill Lane Station on the Docklands Light Railway (DLR) which also has step free access. If you have any further questions or any access requirements, please don't hesitate to get in touch via access@abbavoyage.com

Is the Arena suitable for those with access requirements, including wheelchair users and people whose mobility is limited?

The ABBA Arena has plenty of wheelchair spaces, ambulant seats and suitable seats for a wheelchair user to transfer into. All these seats must be booked in advance and are clearly marked on our seating plan. The ABBA Arena offers companion seats for essential companions of patrons who require someone to accompany and assist them. These seats of next to the access seats and should be selected when booking your access ticket. If you have any specific access needs or requirements that you'd like to discuss, please contact us at access@abbavoyage.com

The ABBA Arena offers 10 parking spaces for blue badge holders. These are located a short distance from the main entrance. Spaces must be booked in advance, so if you would like to enquire about booking one, please contact access@abbavoyage.com

Is the Arena suitable for people with visual and/or audio impairment?

• The ABBA Arena has seating suitable for guests with visual impairment, and guide dogs are welcome. Like all our seats, these are available to book online at any time.
• The ABBA Arena is fitted with a closed loop hearing system

What's the concert running time?

The run time is around 90 minutes without an interval - so you can enjoy as much singing and dancing as possible.

Will ABBA be at the concert?

The concert has been carefully planned by all 4 members of ABBA. Although not physically in the Arena, they have created the kind of concert they always wanted – blurring the lines between the real and the digital to give you the best version of themselves. Find out more here.

What time does the Arena open?

Usually, 1 hour 45 minutes before the concert is due to start. Please make sure double-check times before you travel.

Is there any age restrictions?

Although anyone can enjoy the music of ABBA, we recommend this event is suitable for those 6 years old and up. Unfortunately, children under 3 will not be allowed into the venue, those 16 or under must be accompanied by an adult and may not sit in the arena on their own. The Dance Floor area is not recommended for anyone younger than 12.

Can I take photos or film the performance?

During your visit, you are welcome to take photos outside of the arena and inside the main arena concourse. However, to keep the contents of the concert a secret for future audiences, and to limit distraction for those around you, the taking of photographs or the use of audio or video recording of the concert is prohibited. So kindly put your phones and cameras away, help ABBA keep the mystery of Voyage alive, and please enjoy.

Does the concert use flashing lights and images?

The concert features extensive use of flashing lights and video content throughout, as well as lasers and harmless smoke and haze effects. If you have any concerns or questions, please contact access@abbavoyage.com

Where is the ABBA Arena?

You can find the ABBA Arena in London at Queen Elizabeth Olympic Park. The closest station is Pudding Mill Lane on the DLR (Docklands Light Railway)

Can I get to the Arena on foot?

The easiest way to get to us is via the underground as we are opposite Pudding Mill Lane station. However, you can also alight at Stratford station and enjoy the walk through the Olympic Park.

Can I leave my bike at the Arena?

Yes, there are 100 short stay cycle stands located on either side of the arena gates. Bicycles may be left there at the owners' risk and ABBA Voyage will not accept any responsibility for any damage, accidents, or losses.

Is there any car parking?

The only arena parking available is 10 blue badge spaces that need to be booked in advance. We strongly encourage travel via public transport or bicycle as parking options at Stratford and Westfield are available but are not controlled by ABBA Voyage.

Can I get a taxi to the Arena?

Private Hire Vehicles can drop off and pick up on Pudding Mill Lane. Please note that only pre-booked vehicles will be able to access Pudding Mill Lane at the end of the concert. If you wish to hail a black cab then there is an appointed taxi rank positioned on Barbers Road next to the arena.

Is there Coach parking at the Arena?

There are no parking spaces available for coaches to wait, but coaches can drop off and pick up on Pudding Mill Lane.

What will there be to eat and drink?

There will be plenty of options available both before, during and after the concert. More information will be available closer to the event, so please check back and keep an eye out for emails. If you want to buy any alcohol, we have a Challenge 25 policy. This means you may be asked for proof of age and will need to show one of the following:

• Proof of age cards bearing the "Pass" hologram symbol
• UK Photo Driving licence
• Passport

Please note only food and drinks bought at the arena can be consumed on site.

Is there a cloakroom?

We do have a cloakroom with limited space, so please only bring the essentials. Any bags larger than a standard handbag or small rucksack must be left in the cloakroom. Like most venues in London, we have bag searches in place for your safety - this means any bag you bring is subject to search by our trained staff.

Can I buy merchandise at the arena?

Yes, and you can also save time by purchasing them before you get to the venue via www.abbavoyage.com.

Will the Arena have WIFI?

Yes and you'll be able to connect to the network when you are in the Arena, there will be information on how to do this at the venue.

Will you give tours of the Arena and backstage?

Unfortunately tours of the Arena and backstage are currently not available.

I have another question which isn't answered on here, what should I do?

Please get in touch with us at hello@abbavoyage.com

Please do not wear so-called 'Afro' wigs

These wigs are culturally insensitive and not appropriate to be worn as fancy dress. If any guests are wearing this style of wig they will be respectfully asked to remove them as a condition of entry to the arena.

Please do not wear anything that lights up

Flashing lights, glowing headbands and portable neon wear can be distracting and cause irritation for others. Please leave these at home, the concert has enough lights already!