Directions:

The venue is on the west side of Shepherds Bush Green, situated between the Walkabout and O’Neills.

Parking:

National Car Park on Shepherds Bush Green (behind West 12 shopping centre). Open 24 hours.

Street parking in Shepherds Bush is extremely limited, please make full use of London Transport.

Public Transportation:

Nearest tube : Shepherds Bush on Hammersmith & City line or Central line; or Goldhawk Road on Hammersmith & City line.
Nearest Rail : Paddington.
Buses: 72, 94, 95, 220, 237, 260, 283, N11, N12, N27.

For the latest London travel information visit http://www.tfl.gov.uk/journeyplanner

Or text TFL to 60835

Box Office Numbers:

Ticketmaster UK 0870 154 40 40, International 00 44 161 385 3500
Fax : 020 8743 5384
Admin : 020 8354 3300

Box Office Hours:

The venue Box Office is open on show nights only between 16:00 and 18:00; and 18:30 and 21:30.

No booking fee on cash sales. Credit / debit card booking fee is £1.50 per ticket.

The Shepherds Bush Empire as part of The Academy Music Group Ltd Venues, does not accept any requests for the issue of duplicate tickets for unreserved seating shows.

All other duplicate requests must be faxed to 020 8743 5384. All requests will be closed at 16:00 on the day of the show.

Types of Payment Accepted:

All major credit cards are accepted on the 24hr credit card booking line.

Box Office Collection Accepted:

Tickets left at the box office for collection may be picked up on the day of the show from 16:00 onwards. You must take the credit card and Ticketmaster Booking Reference Number as proof of purchase.

Accessible Seating:

The venue does have facilities for customers with disabilities, To book, please call the disabled booking service on 020 8354 3300, Monday to Friday between 10:00 and 18:00.

General Rules:

CONDITIONS OF ENTRY TO THE VENUE

These are in addition to the terms and conditions printed on the reverse of your ticket

1. The management reserves the right to refuse admission.

2. Only customers in possession of a valid ticket will be admitted into the venue. Lost, stolen or damaged tickets will not be replaced.

3. Tickets are non-refundable or transferable.

4. Current Licensing Laws are strictly enforced.

5. Ticket holders may be subject to search.

6. No bottles, cans, alcohol or food (including bottled water) are to be brought into the venue.

7. The venue may operate a no smoking policy at the request of the artist(s).

8. No illegal substances may be brought into or taken on the premises. Any one caught in possession of such substances will be ejected from the premises and may be reported to the Police.

9. Any persons found in possession of weapons of any description may be refused entry and / or the items seized will be logged and handed over to the Police. Personal items deemed to be a potential risk may be confiscated until after the show.

10. The no re-admission policy is strictly enforced.

11. Ticket holders may be subject to continuous sound levels, which may cause potential damage to hearing.

12. Ticket holders may be exposed to strobe lights.

13. Ticket holders consent to any filming and sound recordings as members of the audience.

14. No professional type cameras, audio / visual, or digital recording equipment will be allowed into the venue. Please note that the admission of cameras of any kind is subject to alteration in accordance with the wishes of the artist performing.

15. No entry fees will be refunded following ejection or refused entry.

16. The box office cannot be held responsible for mistakes made by ticket agencies nominated by the promoter or event partner.

17. Patrons should be advised that official merchandise is usually only available inside the venue.

18. Please respect our neighbours and make as little noise as possible on leaving the venue.

CCTV CAMERAS ARE IN OPERATION WITHIN THE VENUE

Children Rules:

There is no age restriction, however, it is not recommended for patrons under 14 years old to attend an event on the stalls ground floor area.

It is not suitable for patrons under five years old to attend an event at the venue, due to continuous sound levels and exposure to strobe lights.

Miscellaneous:

Capacity 2,000.

The venue is seating or standing within each section of the venue.

Ground Floor standing/seating .Levels 1,2,and 3 seated but not everyone is guaranteed a seat so there is standing at the back of the balconies.

The Shepherds Bush Empire adopts a neighbour friendly policy so please make as little noise as possible on leaving the venue