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Directions:

The Hammersmith Apollo is on Queen Caroline Street, W6, directly opposite the Broadway Shopping Centre. Hammersmith tube and bus stations are within the shopping centre and are wheelchair accessible.

Parking:

Customers are requested not to use local area resident parking.

It is possible to drop off directly outside the venue on Queen Caroline street.

24-hour car park located behind the Kings Mall (operated by St. Martin's Property, not NCP). Accommodates 1000 cars. The car park can be entered up until 20:00 and cars can be collected anytime.

Novotel London West, located 3 to 5 minutes walk from the Apollo offers great and secured car park facilities. Up to 240 bays are available on a first come first served basis. Prices are £3.00 an hour or £1.00 an hour if you are staying at the hotel.

For information regarding Blue Badge holders' parking please visit http://www.lbhf.gov.uk/Directory/Health_and_Social_Care and search for "Parking with a Blue Badge".

Public Transportation:

Nearest Tube: Hammersmith (Piccadilly, District and Hammersmith & City lines). The station is wheelchair accessible.

Buses: 9, 10, 27, 33, 419, 72, H91, 190, 211, 220, 267, 283, 295 and 391. Hammersmith bus station is wheelchair accessible.

Taxis: Black cabs available

For the latest London travel information visit http://www.tfl.gov.uk/journeyplanner

Or text TFL to 60835

Box Office Numbers:

Ticketmaster: 08448 44 47 48

Box Office Hours:

Performance days: 16:00 until the event begins
Non-performance days: Closed

Types of Payment Accepted:

Mastercard, Visa (credit and debit), Switch/Maestro, cash, cheques (with guarantee card).Please note there is a booking fee of 10% per tickets if paying by credit/debit card

Box Office Collection Accepted:

Cobo tickets will be ready for collection from the venue box office from 16:00 on the day of the event only, unless the show begins earlier than usual when cobos will be available accordingly. Take the card used for the booking and the Ticketmaster booking reference number. Letters of Authorisation are not accepted.

Duplicate tickets will only be available once the doors have opened. Customers collecting duplicate tickets will be required to enter the auditorium immediately after collecting their tickets so are not advised to collect their tickets earlier than they intend to enter the venue. Take the card used for the booking and the Ticketmaster booking reference number. Letters of authorisation are not accepted.

Accessible Seating:

Disabled access information is available from the venue. Please call 020 8563 3806 (line opens at 11:00 and closes at 17:00. The line operates Monday to Friday) and choose option 7. Anyone who calls on this number who is not registered disabled will be redirected to the general booking line. Alternatively please email hammersmithaccess@hammersmithapollo.net or use Minicom number 1800 102 085 633 806.

There is an access ramp at the front of the venue and no steps into the stalls auditorium. The circle area is only accessible via at least 30 steps; there is no lift to the circle.

There is a disabled access toilet at the rear of the stalls fittted with a RADAR lock. Please bring you key with you to access or speak to a member of staff.

General Rules:

Alcoholic drinks may be taken into the auditorium in plastic containers, so long as they have been purchased at one of several bars within the venue.
Glassware, smoking, video and flash photography are strictly forbidden inside the auditorium.

The Hammersmith Apollo requests that customers respect the local residents by leaving the area quietly.

Children Rules:

Children under the age of one year are not admitted for adult shows.

If the show is not specifically aimed at an adult-only audience, children aged one year or older are admitted providing they can sit up straight in a seat and that the parent is confident the child is old enough not to be a distraction for other members of the audience. Children over 1 year old must have a ticket purchased for them.

Accompanying adults will be asked to remove any noisy children. If any discounts are available for children the maximum age to qualify is 16 years unless specified otherwise.

Everyone must have a valid ticket.

Miscellaneous:

There are two bars in the stalls area and two sweet and drink kiosks that are fully accessible. There is also a bar in the circle area.

The venue has a hearing loop system that covers rows J-R in the stalls plus blocks 8, 9 & 10 in the circle. 'In the ear' and 'over the head' types are available for a refundable deposit of £5. Please speak to the box office staff upon arrival.

Guide dogs are welocome in the venue and the staff are happy to look after them during the performance. Please inform the venue in advance if you will be bringing a guide dog.

Sign language interpreted performances are available for some productions, depending on the individual company.