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Frequently Asked Questions
1. What are Ticketmaster Auctions?
Ticketmaster auctions allow our venues, promoters, and artists to sell tickets and ticket packages directly to fans on Ticketmaster.co.uk at a fair market price. There are no provisions for consumers to directly or indirectly sell their tickets via Ticketmaster auctions.
When you bid on tickets, you will be deciding for yourself how much you would like to pay to attend the event. If you have a valid winning bid at the close of the auction and your credit card is authorised for full payment by your bank, you will receive tickets to the event. There are no charges for entering an auction that you do not win. You will have access to Ticketmaster customer service just as you do for tickets sold through a standard ticket sale.
When you bid on tickets, you will be deciding for yourself how much you would like to pay to attend the event. If you have a valid winning bid at the close of the auction and your credit card is authorised for full payment by your bank, you will receive tickets to the event. There are no charges for entering an auction that you do not win. You will have access to Ticketmaster customer service just as you do for tickets sold through a standard ticket sale.
2. How many times may I bid in an auction?
You may rebid as many times as you like from the same Ticketmaster Account while the auction is open. If you rebid, it is considered your new bid and your previous bid will no longer be valid. Please note that if you have more than one bid pending in the same auction through the use of more than one account and credit card, then it is possible that you may win more than one set of tickets in that auction (i.e. one set for each competing bid). Refer to the Ticketmaster Auction Terms for additional details.
3. Can I cancel my bid?
Once a bid has been submitted you may not cancel it. According to the Ticketmaster Auction Terms, once your bid has been submitted, you are required to make payment if it is a valid winning bid at the end of the auction.
4. When and how much will my credit card be charged?
Your credit card will not be charged when you submit a bid. Your card will only be charged if you have a valid winning bid at the close of the auction. Depending on the format of the auction, your per ticket price will be the price you bid per ticket or a price equal to the lowest winning bid in your ticket group. In addition to your price per ticket, you will also be charged the per ticket Service Charge (if applicable) and an order processing fee. There are no fees for participating in an auction that you do not win.
5. How do I bid in an auction?
First, search for the event you'd like to attend to see whether the event has an auction currently running. You can then place and confirm your bid. You will be able to monitor your bid status and increase your bid at any time prior to the auction ending. Finally, you will be notified of your auction results via email.
Refer to the How To Bid - Step by Step guide above the Frequently Asked Questions on this page for details on each step.
Refer to the How To Bid - Step by Step guide above the Frequently Asked Questions on this page for details on each step.
6. How are Ticketmaster Auctions different from other online auctions?
Ticketmaster Auctions are unlike other online auction sites that allow consumers to directly or indirectly sell their tickets. Our auctions allow our venues, promoters and artists to sell tickets directly to fans, thereby letting the fans set the value for live entertainment. The main difference with Ticketmaster Auctions is there can be multiple winners within the same auction. However, you are NOT bidding for tickets to a particular seat, row or section. Instead, you are only bidding for tickets to see the show in a seat that will later be determined by comparing your bid with other bids that are submitted before the auction ends.
Specifically, the tickets within an auction have been ranked according to what the event providers or Ticketmaster have determined in their subjective discretion to be from greater to lesser desirability. At the end of the auction, tickets will be assigned to winning bidders based on those rankings so that those who bid higher than you will be assigned higher ranked seats and those who bid lower than you will be assigned lower ranked seats, with ties broken in favour of those who submit their final bid earlier than other bids.
Please note that whilst many other online auction sites employ "Proxy Bidding", we do not. "Proxy Bidding" is when you submit a confidential maximum bid and the auction system automatically increases your bid in order to maintain the high bid. The proxy bidding system stops when it has won the auction or has reached the maximum bid amount you specified -therefore your maximum bid may or may not be the price you actually pay once the auction ends. Ticketmaster Auctions do not employ Proxy Bidding because there can be multiple winners within the same auction and exact seat location assignments are determined by comparing your bid against other bids submitted.
It is important for bidders to understand that, in Ticketmaster Auctions, the bid amount they enter will be the actual amount to be paid per ticket, if the bid is a winning bid at the end of the auction. The one exception to this rule would be for Uniform Payment Auctions* where the per-ticket price is equal to the lowest winning bid in your ticket group at the close of the auction.
* A Uniform Payment Auction will be clearly labelled. If you do not see the words "This is a Uniform Payment Auction" on the auction page, then the auction is not a Uniform Payment Auction.
Specifically, the tickets within an auction have been ranked according to what the event providers or Ticketmaster have determined in their subjective discretion to be from greater to lesser desirability. At the end of the auction, tickets will be assigned to winning bidders based on those rankings so that those who bid higher than you will be assigned higher ranked seats and those who bid lower than you will be assigned lower ranked seats, with ties broken in favour of those who submit their final bid earlier than other bids.
Please note that whilst many other online auction sites employ "Proxy Bidding", we do not. "Proxy Bidding" is when you submit a confidential maximum bid and the auction system automatically increases your bid in order to maintain the high bid. The proxy bidding system stops when it has won the auction or has reached the maximum bid amount you specified -therefore your maximum bid may or may not be the price you actually pay once the auction ends. Ticketmaster Auctions do not employ Proxy Bidding because there can be multiple winners within the same auction and exact seat location assignments are determined by comparing your bid against other bids submitted.
It is important for bidders to understand that, in Ticketmaster Auctions, the bid amount they enter will be the actual amount to be paid per ticket, if the bid is a winning bid at the end of the auction. The one exception to this rule would be for Uniform Payment Auctions* where the per-ticket price is equal to the lowest winning bid in your ticket group at the close of the auction.
* A Uniform Payment Auction will be clearly labelled. If you do not see the words "This is a Uniform Payment Auction" on the auction page, then the auction is not a Uniform Payment Auction.
7. Can I sell my tickets through Ticketmaster Auctions?
Ticketmaster Auctions are client-based auctions that allow our venues, promoters and artists to sell tickets directly to fans at a fair market price. There are no provisions for consumers to directly or indirectly sell their tickets via our auctions. You may, however, wish to visit our TicketExchange site for possible options on reselling your event tickets through Ticketmaster.
8. How many tickets may I bid on?
You may bid up to the maximum number of tickets allowed on the auction bid page. You cannot have more than one valid bid at a time that uses the same credit card number or Ticketmaster account. If an event has an onsale or presale ticket limit, that ticket limit does not apply to tickets acquired through the auction. Refer to the Ticketmaster Auction Terms for additional details. Note that some auctions will only allow a set quantity of tickets per bid.
9. What are Ticket Groups?
A Ticket Group is simply a group of tickets (included in the auction) that are associated to certain seat locations. Each Ticket Group typically consists of tickets with similar characteristics in terms of location (e.g., the tickets are in certain rows, or the tickets are in a certain section). Some auctions may have only one Ticket Group, and other auctions may have multiple Ticket Groups.
If you place a valid winning bid, it will fall into one of the Ticket Groups based on the amount you bid. The bid will remain in a Ticket Group until it is ranked lower than all winning bids in that Ticket Group and then it will fall into the next Ticket Group. If it falls out of the last remaining Ticket Group, it will then be a losing bid.
If you place a valid winning bid, it will fall into one of the Ticket Groups based on the amount you bid. The bid will remain in a Ticket Group until it is ranked lower than all winning bids in that Ticket Group and then it will fall into the next Ticket Group. If it falls out of the last remaining Ticket Group, it will then be a losing bid.
10. How are bids ranked?
Bids are ranked first by the amount per ticket. Ties will be broken based on the time that the bids were placed with earlier bids receiving priority.
11. Do Ticketmaster Auctions offer Proxy Bidding-where my bid automatically increases until it reaches my maximum bid amount?
Please note that whilst many other online auction sites employ "Proxy Bidding", we do not. "Proxy Bidding" is when you submit a confidential maximum bid and the auction system automatically increases your bid in order to maintain the high bid. The proxy bidding system stops when it has won the auction or has reached the maximum bid amount you specified -therefore your maximum bid may or may not be the price you actually pay once the auction ends. Ticketmaster Auctions do not employ Proxy Bidding because there can be multiple winners within the same auction and exact seat location assignments are determined by comparing your bid against other bids submitted.
It is important for bidders to understand that, in Ticketmaster Auctions, the bid amount they enter will be the actual amount to be paid per ticket, if the bid is a winning bid at the end of the auction. The one exception to this rule would be for Uniform Payment Auctions* where the per-ticket price is equal to the lowest winning bid in your ticket group at the close of the auction.
* A Uniform Payment Auction will be clearly labelled. If you do not see the words "This is a Uniform Payment Auction" on the auction page, then the auction is not a Uniform Payment Auction.
It is important for bidders to understand that, in Ticketmaster Auctions, the bid amount they enter will be the actual amount to be paid per ticket, if the bid is a winning bid at the end of the auction. The one exception to this rule would be for Uniform Payment Auctions* where the per-ticket price is equal to the lowest winning bid in your ticket group at the close of the auction.
* A Uniform Payment Auction will be clearly labelled. If you do not see the words "This is a Uniform Payment Auction" on the auction page, then the auction is not a Uniform Payment Auction.
12. How do I know if my bid is no longer winning?
We will send you an email to inform you if your bid no longer has a "winning" status. However, there can be unpredictable delays in email transmission. We suggest that you regularly visit your My Ticketmaster Account and click on the Current Auction Bids link to monitor your bid status, especially in the last 15 minutes prior to your auction ending.
13. How do I know where my seats are located?
All valid winning bids at the end of the auction will receive the quantity of tickets that were selected in the bid. If the tickets are for assigned seats (i.e., they are not for General Admission) and the winning bid's ticket quantity is two or more, then the tickets in that bid will be for seats that are next to each other. You may find additional details about particular Ticket Groups on the auction page. Your payment authorisation email will contain your exact seat locations.
14. Can I change my address, contact information or credit card once I've submitted my bid?
Once a bid is submitted you cannot change any billing or shipping information associated with that bid.
15. How do I obtain accessible seats?
Each venue will have its own procedure to obtain accessible seating. Select the accessible seating icon on the auction bid page to learn more about accessible seating for a specific event.
16. What charges will I incur in addition to my bid amount per ticket?
The only additional charges incurred are the order processing fee for the delivery method selected and a per ticket Service Charge (if applicable). There are no other additional charges for Ticketmaster Auction purchases.
17. Where can I find all my active Ticketmaster auction bids?
Log into your My Ticketmaster Account and click on the View Current Auction Bids link. All of your bids for any Ticketmaster auctions that have not closed will be displayed with a link that allows you to view your bid status for each auction. If any of the auctions you had bid on have closed, you will not see them on your Current Bids page.
18. How do I know if I won?
Winning bidders will be notified by email after the auction closes. You will receive an email indicating that you have won the auction, subject to verification and payment authorisation. Then, if your payment is processed successfully and your bid is determined to be valid, you will receive a final email with your payment authorisation and seat locations.
Whilst email notifications will usually be sent as soon as the auction closes, sometimes there can be a slight delay. If you have not received notification of whether you have a winning bid and are unsure of your bid status, please contact us to confirm this.
Whilst email notifications will usually be sent as soon as the auction closes, sometimes there can be a slight delay. If you have not received notification of whether you have a winning bid and are unsure of your bid status, please contact us to confirm this.
19. When will I receive my tickets?
Your tickets will be sent to you via the delivery method you have selected once your credit card has been authorised by your bank for payment. You will be sent an email verifying that your credit card has been charged and the email will include seat location and delivery information.
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