Ticketmaster Purchase Policy
Our goal at Ticketmaster is to make your purchasing experience easy, efficient and equitable, so we can get you on your way to live events as quickly as possible. The following purchase policies are designed to ensure your satisfaction and understanding of the purchase process on ticketmaster.co.uk. This Purchase Policy incorporates our Terms of Use by this reference.

Purchase PolicyTicketmaster sells tickets on behalf of promoters, teams, bands and venues. Policies set forth by our clients, such as venues, teams and theatres, may prohibit us from issuing exchanges or refunds after a purchase has been made or for lost, stolen, damaged or destroyed tickets. When you receive your tickets, please keep them in a safe place. Please note that direct sunlight or heat can sometimes damage tickets. Tickets purchased on ticketmaster.co.uk may be subject to a per ticket convenience charge and a non-refundable per order handling charge. When purchasing tickets on ticketmaster.co.uk, you are limited to a specified number of tickets for each event. This amount is included on the first purchase page and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices.

Ticketmaster aims to dispatch tickets as soon as possible. We are not able to be specific with exact dates of dispatch. Please allow as much time as possible for your tickets to arrive. If your tickets have not arrived five days before the show or, if you are traveling, five days before you leave, please contact us. Please include your reference number and the name and postcode the booking is under. Ticketmaster only posts tickets to the billing address of a credit card. If the address in your booking does not correspond to that held by your credit card company, we may cancel your tickets.

Occasionally, events are cancelled or postponed by the promoter, team, performer or venue for a variety of reasons. If the event is cancelled, please contact us for information on whether you are entitled to receive a refund from the responsible party. If the event was moved or rescheduled, the venue or promoter may set refund limitations. Contact us for exact instructions.

Tickets are generally sold through several distribution points, including online, Call Centres, ticket centres and box offices. All distribution points access the same ticketing system and inventory, therefore, tickets for popular events may sell out quickly. Occasionally, additional tickets may be available prior to the event, however ticketmaster.co.uk does not control this inventory or its availability.

For information about a purchase you've made, contact us, quoting your order number given to you at the conclusion of placing an order.

Ticket Terms and Conditions

1. As an authorised ticket agent, Ticketmaster sells tickets on behalf of the venue, promoter or producer that produces the event for which you buy a ticket. We refer to the venue, promoter, or producer from whom we obtain tickets to sell to you as our "Event Partner". This ticket remains the property of the Event Partner and is a personal revocable license which may be withdrawn and admission refused at any time upon refunding the printed purchase price. The purchaser represents and warrants that the ticket is purchased for personal use only, and that it is not purchased as part of any form of business or commercial activity (save as expressly authorised by the Event Partner and its agents), and in particular, that (save for ticket resales via Ticketmaster's TicketExchange facility, where applicable) the ticket may not be resold or offered for resale by anyone whether at a premium or otherwise and may not be used for advertising, promotion (including contests and sweepstakes) or for any other trade purposes including, for the avoidance of doubt, any publication via the internet or any other means. Resale or attempted resale of a ticket, or any other breach of this term, is grounds for seizure or cancellation of that ticket without refund or other compensation. The Event Partner and its affiliates, successors, or assigns may enforce these terms in accordance with the provisions of the Contracts (Rights of Third Parties) Act 1999 (the Act). Except as provided above, this agreement does not create any right enforceable by any person who is not a party to it under the Act, but does not affect any right or remedy that a third party has which exists or is available apart from that Act. Ticketmaster does not represent that Ticketmaster's TicketExchange facility will be available for resales of tickets for your ticket, even if other tickets for such event are available for sale through the TicketExchange facility.
2. It is your responsibility to check your tickets; mistakes cannot always be rectified.
3. It is your responsibility to ascertain whether an event has been cancelled and the date and time of any rearranged event. If an event is cancelled or rescheduled, we will use reasonable endeavours to notify ticket holders of the cancellation once we have received the relevant authorisation from the Event Partner. We do not guarantee that ticket holders will be informed of such cancellation before the date of the event.
4. Unless indicated otherwise in relation to a particular event, if a performance is cancelled, ticket holders will be offered seats at any rescheduled performance (subject to availability) up to the face value of the tickets or, if the ticket holder is unable to attend the rescheduled performance or the performance is not rescheduled, a refund. Refunds for tickets purchased prior to the date of the original event will be given up to the face value of the tickets purchased plus the relevant per ticket booking fee. If an event takes place over several days and only one day is cancelled, a partial refund only may be payable corresponding to the day(s) cancelled. In order to claim your refund, please apply in writing to your point of purchase. You must enclose your unused tickets and comply with any other reasonable instructions of Ticketmaster. For accounting purposes your unused tickets must be received within 28 days from the date of the cancelled performance. This does not affect your statutory rights. We regret that unless this paragraph 4 applies, tickets cannot be exchanged or refunded after purchase (save for ticket resales made via Ticketmaster's TicketExchange facility, where applicable).
5. This ticket is issued subject to the Rules and Regulations of the venue and Event Partner. Full details are available at the venue box office. Breach of any of these Rules and Regulations or any unacceptable behaviour likely to cause damage, nuisance or injury shall entitle the venue or Event Partner to eject you from the venue.
6. The venue reserves the right to refuse admission should patrons breach any Rules and Regulations of the venue or Event Partner. The venue may on occasions have to conduct security searches to ensure the safety of the patrons.
7. Every effort to admit latecomers will be made at a suitable break in the event, but admission cannot always be guaranteed.
8. We will not be responsible for any tickets that are lost or stolen.
9. Tickets are sold subject to the venue or Event Partner's right to alter or vary the programme due to events or circumstances beyond its reasonable control without being obliged to refund monies or exchange tickets.
10. The unauthorized use of photographic and recording equipment is prohibited. Tapes or films may be destroyed. Laser pens, mobile phones, dogs (except guide dogs) and patron's own food and drink may also be prohibited (please check with the venue).
11. The venue, Event Partner and Ticketmaster accept no responsibility for any personal property.
12. The ticket holder has a right only to a seat of a value corresponding to that stated on the ticket and the venue or Event Partner reserves the right to provide alternative seats to those specified on the ticket.
13. There will be no pass-outs or re-admissions of any kind.
14. Ticket holders consent to filming and sound recording as members of the audience.
15. Tickets may be restricted to a maximum number per person, per credit card and, for some events, a restriction may apply per household. We reserve the right to cancel tickets without prior notice purchased in excess of this number.
16. Neither the venue, the Event Partner, nor Ticketmaster shall have any further liability beyond the face value of the ticket purchased plus the relevant per ticket booking fee.
17. All of these terms and conditions are governed by English Law and any disputes arising out of any transaction with Ticketmaster are subject to the exclusive jurisdiction of the English courts.

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