Seller FAQ

What is TicketExchange and how does it work?

TicketExchange is Ticketmaster's new online service that enables premium and fan-to-fan transactions. Sellers, unable to attend an event are able to put up for sale tickets they can no longer use, and are guaranteed payment, if their tickets are resold. Buyers for that event can use TicketExchange to select the ticket(s) they want based on price and seat location, without having to bid against other buyers, without having to coordinate delivery from anonymous sellers, and without the risk that the tickets are not legitimate.

How do I create a Seller Profile?

Creating a Seller Profile is easy! Start by registering at Ticketmaster.co.uk - you will need to submit your email address and your current account details. Then, just follow the simple instructions on how to complete your Seller Profile.

Why can't I sell tickets for certain events?

Currently, not all event tickets are able to be bought or sold via TicketExchange, however new events are continually being added in accordance with the terms and conditions of the event promoter, organiser or venue and as such, some events may not be available. However, you should check back regularly for updated events.

Can I post paperless tickets for sale on TicketExchange even though they are non-transferable?

Yes. If TicketExchange is available for an event that sells paperless tickets, you can post paperless tickets for sale.

Please note, you cannot predetermine a buyer for your paperless tickets or assign a new name or owner to your paperless tickets once you have purchased them. You can only give up or change ownership of your paperless tickets by selling them to an anonymous buyer via TicketExchange.

What fees are associated with selling tickets?

If your ticket(s) are sold, you will receive as your proceeds an amount that equals the posting price, minus a seller fee, which we will deduct. That seller fee will be displayed to you during the ticket posting process.

How will I know if my tickets were sold?

If your tickets are sold, we will automatically notify you via email. To check on the status of your posted tickets, you can log into My Ticketmaster.

What happens if my tickets are not sold?

If your tickets do not sell, you remain the ticketholder and the tickets are still valid for use at the event. If you decide to attend the event, you can remove the posting and your tickets will still be valid for your use.

I have two seats next to each other for the same show, but they are not the same price. Can I post these together?

All tickets bundled in a single posting must have the same original purchase price. Tickets that have different original prices must be posted separately.

How do I view or cancel active postings?

To view your active posting go to My Ticketmaster, click on the 'Active Postings' link, locate your posting and click the 'View' link. Your active posting will be displayed and is available for editing. To cancel a posting, go to My Ticketmaster, click on the 'Active Postings' link, locate the posting you wish to remove, click the 'View' link, and then click the 'Cancel This Posting' link.

How do I view, edit or remove profile information?

To edit your current account details, go to My Ticketmaster and click 'Edit Current Account.' From here, you can edit or delete your current account information. If you remove your details, you will need to re-enter your information before you can post tickets for sale. Please note that you will not be able to delete your information while your account is pending verification.

How do I get paid?

If your tickets are purchased through TicketExchange, you must send us your original tickets along with a completed Remittance form and participate in the current account verification process.

If the tickets you sold through TicketExchange are paperless tickets, simply send us a completed Remittance form and participate in the checking account verification process. No tickets need to be sent to us.

Why do I need to verify my current account?

Your current account information is required to create your Seller Profile. For our security and yours, we must ensure that we have the correct information, by verifying the current account stored on your seller profile. We may also use this account to collect payment, if the event for which you sell a ticket is cancelled. To learn more, please read the proceeds (see FAQ What happens if an event is cancelled, postponed or rescheduled? below.

How long does it take to receive payment for my tickets?

We are currently experiencing issues with direct debit payments and therefore we will be sending you a cheque within two weeks. Due to the heavy volume of requests, the processing of cheques may take longer than two weeks. Please ensure that you have stored your address correctly. To edit your address, please go to My Ticketmaster.

Why do I need to return my tickets?

Ticketmaster requires that you return your original tickets and completed Remittance form, in order to verify that tickets sold on TicketExchange are authentic and were in your possession. This helps to ensure that TicketExchange is a safe place to purchase tickets. We will begin to process your payment as soon as we receive and verify your original tickets and the completed Remittance form. For TicketFast® tickets, please post or fax the original printout or a photocopy. For paperless tickets, no tickets need to be sent in. Detailed instructions are supplied on the Remittance form.

Please note that viewing the Remittance form requires Adobe Acrobat.

Do I need to turn in tickets if I've sold paperless tickets?

No. If the tickets you sold through TicketExchange are paperless tickets, simply send us a completed Remittance form and participate in the checking account verification process. No tickets need to be sent to us.

I accidentally deleted the email with the Remittance form. What do I do now?

If you need another copy of the Remittance form for any reason, you can get one by logging into My Ticketmaster. Click on 'Postings' to find the tickets you want to return. Click on the 'View' tab to see the details. If we have not received your Remittance form, you will see a link to download a new one. Send in your original tickets, along with the completed Remittance form, to the address provided on the form.

Remember, you must send a completed and signed Remittance form along with your original tickets, in order to receive payment for your ticket sale! For paperless tickets, simply send a completed and signed Remittance form.

What if I lose a ticket and can't return it?

For a lost, stolen or misplaced ticket, please contact Customer Services.

What happens if an event is cancelled, postponed or rescheduled?

If an event for which you have posted a ticket becomes cancelled, postponed or rescheduled before you sell it through TicketExchange, we will notify you via email and remove your posting. Until a posted ticket is sold, the purchase policies set out at http://www.ticketmaster.co.uk/legal/purchase.html are applicable to the last purchase of that ticket through a Ticketmaster ticketing system (i.e via Ticketmaster.co.uk, the TicketExchange section of Ticketmaster.co.uk, Ticketmaster's call centre, a venue box office or a Ticketmaster retail ticket outlet) (the "Purchase Policy Cancellation Policies") will continue to apply.

Once you sell a ticket, the Purchase Policy Cancellation Policies will no longer apply to that ticket and you or anyone else who previously held that ticket. If the event is later postponed, rescheduled or cancelled, you will still be required to return your original ticket and Remittance form. If the event is postponed or rescheduled, you will receive your proceeds from your sale. However, if the event is cancelled, then instead of being entitled to receive your proceeds, you will only be entitled to receive the same amount of money you would have been entitled to receive (if any) under the Purchase Policy Cancellation Policies applied to you and your ticket.

If we pay you your proceeds in connection with a cancelled event, then we will have the right to recoup from your proceeds, the difference between your proceeds and the amount that you would have been entitled to receive, under the Purchase Policy Cancellation Policies. We may recoup this amount by charging your credit card, and if we are unable, for any reason, to charge and collect from your credit card this full amount, then we will have the right to withdraw any such uncollected amounts from your current account. We may also request payment from you without charging or debiting your credit card or current account.

What are the policies and other legal terms applicable to posting and selling tickets?

The policies and other legal terms applicable to posting and selling tickets can be found in the TicketExchange Selling Policy, the Purchase Policy set out at http://www.ticketmaster.co.uk/legal/purchase.html and the Ticketmaster website Terms of Use. Also, the Privacy Policy governs the use and disclosure of information related to TicketExchange transactions.

Why can't I resell the same ticket an unlimited number of times?

We limit the number of times that the same ticket can be resold on TicketExchange. These limits enable us to provide a safe and reliable purchase environment.

I am from outside the UK and I would like to sell my tickets on TicketExchange. Is it possible to do this if I have a billing address that is outside of the UK?

You must have a current account and a credit card from the country/market where the event is located to post tickets. At present, overseas customers cannot sell their tickets through TicketExchange.

I want to sell my tickets, but the website says I need the barcode. Where can I get this from?

Customers can only sell their tickets via TicketExchange if they have received them. This is because the barcode has to be posted in order to guarantee the legitimacy of the tickets on sale via TicketExchange.

My tickets have been sold, but I have changed my mind. Can I cancel the sale?

Unfortunately, we are unable to reverse TicketExchange sales. When the sale of tickets is confirmed, the original tickets are invalidated and new bar-coded tickets created and sent to the purchaser. Consequently, the purchaser will be in possession of the only valid tickets.

Why do I need to return my sold tickets?

Ticketmaster requires that you return your original tickets and completed Remittance form in order to verify that tickets sold on TicketExchange are authentic and were in your possession. This helps to ensure that TicketExchange is a safe place to purchase tickets. We will begin to process your payment as soon as we receive and verify your original tickets and the completed Remittance form. For TicketFast® tickets, please mail or fax the original printout or a photocopy of the original printout. Detailed instructions are supplied on the Remittance form.

Why do I need to print my TicketFast® tickets before they are sold?

Once your tickets have been sold on TicketExchange, you will be unable to print them out. If you are unable to return your tickets to us, along with your Remittance form, we cannot issue your payment until after the event has taken place.

I don't see my question answered here.

If you do not see your question, please contact Customer Services.