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International Secure Courier

If we're sending your tickets overseas, take a look here for any information you might need. You can usually choose to have your tickets sent out by standard airmail, or pay a bit more for us to send them securely with UPS.

What is UPS International Secure Courier?

This is a guaranteed delivery service with a tracking facility so that if you live outside the UK, you can get your tickets securely. They'll need a signature on delivery, so this service isn't available for PO Box addresses.

Is UPS International dispatch always available?

We offer airmail and UPS for international customers on all events, but if you book fairly close to the date of the event you may be asked to pick your tickets up from the box office instead.

Will I be contacted when my tickets have been sent?

If you chose UPS International dispatch, we'll send you an email when your tickets are ready to go out confirming your UPS tracking number and details of how to contact us in the unlikely event that your tickets don't arrive in time.

What should I do if I haven't received my tickets?

We know it can be worrying if you're travelling a long way to get to a show, so if you haven't received your tickets by 3 days before you're setting off to the UK, contact us.

Still can't find the answer? Please search our answer library or ask us a question.
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