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Box Office Collection

Most venues offer Box Office Collection, which means that you can pick your tickets up in person when you arrive for the event - just choose Box Office Collection when you get to the delivery part of the booking process. If Box Office Collection doesn't appear as one of the delivery options, it could be that it's only offered on tickets booked within 3 days of that particular event - this is just to avoid long queues at the venue on the night.

When will my tickets be ready to collect?

Each venue is different - some may not be open until an hour before the event starts, while others may be open during regular business hours every day. As a general rule, unless we tell you otherwise, tickets will only be available to collect on the day of the event itself from when the doors open.

What should I take to collect my tickets?

Usually, you'll just need to take the credit card that you used to book the tickets, along with your booking reference number - you may also be asked to sign for them. Sometimes you may need to take photo ID, like a driving license or passport, but we'll always be sure to let you know before booking if that's the case.

The box office will only release tickets if the name on the ID or credit card match the details on the booking.

Can a friend collect my tickets?

If your tickets are on box office collection, generally only the cardholder can pick them up. If you're not planning on going to the event yourself, there are some venues that will allow for someone else to collect the tickets on your behalf - they'll just need to take a letter of authorisation from you with them. This needs to include:
  • The cardholder's name
  • Billing address
  • Cardholder's phone number
  • Last 4 digits of the card number you paid with
  • Ticketmaster reference number
  • Seating details (where applicable)
  • Name & date of the event
  • Number of tickets booked
  • Name of the person collecting
  • Type of ID they'll provide for themselves
  • Cardholder's signature
If you'd prefer, you can print off a template here and fill out the details - then whoever you've given the tickets to can just show it at the box office along with their ID and they'll get the tickets without a problem. Click here to check if your venue will accept a letter of authorisation.

International box office collection

If you've booked for an Irish or Northern Irish event and your billing address is outside Ireland or the UK, you may need to use international box office collection, as there may not be time to post the tickets out to you. We'll need you to provide an email address and a local phone number where we can contact you up to the day of the event.

Still can't find the answer? Please search our answer library or ask us a question.
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