Ticketmaster Fan Guarantee

Ticketing you can trust

We only sell official tickets straight from the artists, promoters and venues

All our tickets are 100% verified. The seat you buy is the seat you get.

We give you three days to change your mind*

Our tickets are fully refundable for 72 hours after purchase up to two weeks before the event.

Complete form to apply for a refund

We'll exchange your tickets if you find better ones*

For a small fee you can swap or upgrade your original purchase for tickets equal to or higher in price for the same show or event.

Complete form to apply for an exchange

We'll let you transfer tickets to your friends and family

Coming soon: We're making all of our eTickets portable. You'll soon be able to transfer your tickets on the web to a friend or family member at any time, meaning you won't have to arrive together.

We'll refund your money if an event is cancelled

In the unlikely event a show cancels, we'll always give you your money back. Alternatively, we can rebook you into the rescheduled date (if announced) and the timing fits with your plans.

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*Exceptions include VIP, Platinum and other premium tickets, tickets purchased through auction or resale, tickets purchased with additional related items or bundled products, instalment plans / deposit schemes, series event bundle packages, season tickets, and tickets subsequently offered at a discount.