What is it like to work for Ticketmaster?
Great jobs, amazing opportunities and fantastic people.
Here you will see what some of the brilliant people in our team really think about working for us in the UK:
Call Centre Team Coach
My role is to bring out the best in people, helping them to develop their skills and provide a world class service to our customers. The majority of my day involves providing one-to-one coaching sessions and ensuring that the call centre is operating efficiently. While I was at university, I knew a couple of friends who already worked at Ticketmaster and they recommended that I join them. After initially beginning as a Call Centre Agent I worked in Customer Support and then successfully applied to become a Team Coach.
Call Centre Team Manager
I start the day by monitoring any events that go on sale. I will then check my team's attendance records and conduct any meetings with agents that are required. My Team Coach and I will then plan our day and decide which agents will be seen for quality evaluations. The majority of my Team Coach's day will involve completing quality evaluations with the team providing them with coaching to help them hit their targets. I will complete monthly review meetings with agents identifying and addressing any areas where improvement is required and praising good performance.
Customer Support Agent
I work in the Customer Services department at Ticketmaster, where I work within a team that is responsible for dealing with customers' after-sales queries and concerns. A typical day would involve dealing with any queries the customers might have, after they have booked. We ensure that the highest level of service is provided at all times to ensure customer confidence and to make our customers' journey memorable and error-free.
I'm privileged to be the Managing Director for our UK-based ticketing businesses Ticketmaster, TicketWeb and Ticketmaster Systems Ltd. We have offices in London, Manchester, Newcastle-under-Lyme and Glasgow, supporting event organisers and venues across the live entertainment sector. There's never a typical day and that's one of the most exciting aspects about our business; there's never time to become complacent. We work across music, sport, theatre, family, comedy, attractions and international events, so there is always something going on somewhere.
I am an Operations Manager for Ticketmaster Systems. I am responsible for Client Services, Client Account Managers and the Project Management teams based in Newcastle-under-Lyme. I am also involved in proposals for the various Ticketmaster tournament projects. I ensure that all our clients are completely satisfied with the services we provide and that all the calls logged by clients are responded to in a professional and timely manner. I also ensure that clients are receiving regular software upgrades and are aware of forthcoming developments. I also make sure projects for existing or new clients are progressing and being completed in appropriate timescales.
My title is Release Coordinator and what that typically means is that once new software versions are developed and tested, I might be brought in to make sure that all the release-related dependencies (or dominos as I call them) are lined up and have someone assigned to make them fall in place, at the right time and in the right order, in an effort to ensure that deployments to our European production environments go as smoothly as possible.
Web Operations Analyst
A typical day here is, well, atypical. My team confronts various types of problems that pop up from day-to-day. Technology is one of those things that can become very temperamental, especially in an environment as complex and dynamic as ours. It takes a bit of patience, creativity and diligence to effectively manage these problems. I originally worked at Ticketmaster in California and learned about the position whilst visiting the London office. I jumped on the opportunity; I sold all my belongings, moved to London and never looked back.
Director, Product Management
I head up the Client Tools Product team for Europe and I am the lead for Spain migration. A typical day involves a number of meetings covering different products and how they should be utilised by different European markets. It may also involve putting together a business case or strategy behind a new product feature and sometimes writing the product requirements document that will be used by the developers to create the new feature. The day usually ends with conference calls with our US counterparts, so that we're kept up-to-date on what's happening out of HQ.
Call Centre Agent
At Ticketmaster I provide a world class service to customers on a daily basis, whilst also aiming to get a first call resolution in order to help our customers. I am part of the Inbound team who book tickets for our customers for many different events including theatre, sports and music. My daily role is to help customers and aim to help them make a purchase for the event they are looking for. I also support other departments in other tasks off the phone such as ticket dispatch. As every call is different, it means everyday is different in the call centre.
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