What is it like to work for Ticketmaster?

My role is to bring out the best in people, helping them to develop their skills and provide a world class service to our customers.

The majority of my day involves providing one-to-one coaching sessions and ensuring that the call centre is operating efficiently.

While I was at university, I knew a couple of friends who already worked at Ticketmaster and they recommended that I join them. After initially beginning as a Call Centre Agent I worked in Customer Support and then successfully applied to become a Team Coach.

I'm continually interacting with a variety of interesting people. I feel a great sense of job satisfaction when passing on my own skills and experience to help my team progress and succeed. As each individual responds differently to specific coaching methods I'm always looking for ways to adapt and respond to achieve the highest results.

There's a great social atmosphere and a diverse work group. Ticketmaster is continually evolving to ensure that we remain the industry leaders and everybody is encouraged to contribute and share their ideas in this process.

The Manchester office is in the very centre of the city which makes it especially convenient and the work environment is relaxed and personal. Additional training is always available and the career opportunities are endless.

It's an exciting environment to work in as the events that we sell for are continually changing and each day you will be presented with new challenges and opportunities.

I start the day by monitoring any events that go on sale. I will then check my team's attendance records and conduct any meetings with agents that are required. My Team Coach and I will then plan our day and decide which agents will be seen for quality evaluations. The majority of my Team Coach's day will involve completing quality evaluations with the team providing them with coaching to help them hit their targets. I will complete monthly review meetings with agents identifying and addressing any areas where improvement is required and praising good performance. Furthermore, I often run incentives for the team for different targets and areas of the business so I will keep the agents updated with their performance and give out any awards that have been won.

I have worked at Ticketmaster for seven years and started as an inbound sales agent. Over the years I was given the opportunity to progress through the business moving in to the positions of Senior Phone Agent, Call Centre Team Coach and now Call Centre Team Manager.

I really enjoy the time that I spend with my team members and I feel that we are a very close team and have a great relationship. I also enjoy developing agents and helping them to progress in to new areas of the business. I also enjoy taking part in call centre competitions such as the 'Power Hour' in which teams compete against each other to get the most ticket sales, as this makes the sales floor very lively.

Ticketmaster offers a nice and friendly atmosphere to work in and this makes it enjoyable to come to work. I also enjoy taking on new challenges that arise from it being a very reactive business and means that my job never seems repetitive. Another benefit of working at Ticketmaster is that you are made aware of up coming onsales before the general public, which is great if you attend a lot of concerts.

I chose to work at Ticketmaster as I was looking for a part time job whilst at University and had heard good things about the job through friends already employed with the company. Since starting with the company, I have found that it is a great place to work and to build a career and so I decided to continue working here after finishing my degree.

Ticketmaster is a great place to work and there are many career opportunities on offer. Furthermore, as I had not had any previous management experience Ticketmaster provided me with the training and skills necessary to progress in to the role.

I work in the Customer Services department at Ticketmaster, where I work within a team that is responsible for dealing with customers' after-sales queries and concerns.

A typical day would involve dealing with any queries the customers might have, after they have booked. We ensure that the highest level of service is provided at all times to ensure customer confidence and to make our customers' journey memorable and error-free.

I started with an agency in Ticket Fulfilment and after a few weeks I was asked if I would like to work on the phones. I was at first at bit reluctant to do so, but decided to go for it. I then started working in the call centre, taking bookings for customers. After two years in the call centre, I was asked if I wanted to take a step up to Customer Services to further my career. I jumped at the chance, as I felt confident that I could handle the pressure of taking after-sales calls and queries.

I enjoy dealing with the queries that customers have, as I believe every call offers a different challenge to me and I want to ensure that world class service is provided to all the customers I communicate with.

I enjoy working at Ticketmaster because of the friendly environment and relaxed atmosphere, and also because you are treated with respect no matter what your job role is.

I wanted to work in a call centre and I love the music industry, so Ticketmaster was the perfect choice.

I would say if you like working within a relaxed and friendly environment, where you can meet new friends and feel like part of a team and potentially further your career, then Ticketmaster is the place to be.

I'm privileged to be the Managing Director for our UK-based ticketing businesses Ticketmaster, TicketWeb and Ticketmaster Systems Ltd. We have offices in London, Manchester, Newcastle-under-Lyme and Glasgow, supporting event organisers and venues across the live entertainment sector.

There's never a typical day and that's one of the most exciting aspects about our business; there's never time to become complacent. We work across music, sport, theatre, family, comedy, attractions and international events, so there is always something going on somewhere.

I had been working at entertainment venues and ticketing companies since the late 1980's and I was approached by Ticketmaster in 2004 to become their General Manager. I had an interview with their senior management team and amazingly, within a few weeks of starting the role, I was offered the opportunity to become Managing Director and I have now spent five unforgettable and enjoyable years here.

The sheer variety and unpredictable nature of it, as we operate in such a vibrant and multi-faceted industry.

Ticketmaster operates in one of the most exciting areas within the live entertainment sector and even in my few years here, I have witnessed huge changes in technology and consumer behaviour within our market sector. It is an amazing challenge and opportunity to be working for a company that is constantly striving to respond to these changes and to deliver innovative retail, marketing and technology solutions.

Having worked within the industry for a few years, I was really interested when the right role came up to work for the market leader. I was incredibly lucky to be offered such a fantastic opportunity and the past five years have flown by.

One of Ticketmaster's greatest resources is its people. There's an amazing amount of talent and experience in all areas of the company, including some staff which have been here more than 15 years. We undoubtedly have the most talented people in the business and it's a privilege to be part of such a great team, working within such a dynamic industry.

I am an Operations Manager for Ticketmaster Systems. I am responsible for Client Services, Client Account Managers and the Project Management teams based in Newcastle-under-Lyme. I am also involved in proposals for the various Ticketmaster tournament projects.

I ensure that all our clients are completely satisfied with the services we provide and that all the calls logged by clients are responded to in a professional and timely manner. I also ensure that clients are receiving regular software upgrades and are aware of forthcoming developments. I also make sure projects for existing or new clients are progressing and being completed in appropriate timescales.

I worked in various football box offices, until I started at Ticketmaster as an Account Manager in 1995. I then moved into Project Management, working on various football and cricket tournaments in Europe and the West Indies, culminating in the Athens Olympics project in 2004, where I worked for two years. I became the Operations Manager of Ticketmaster Systems in 2008.

The variety. Every day is completely different from the last. I enjoy seeing through new projects from beginning to end and delivering new ticketing products that can drive ticket sales. I enjoy the diversity, and the new challenges I face help me to learn and develop within my role.

My colleagues and the people I have come across within Ticketmaster - they are the most dedicated and friendly I have ever worked with. I love sports and music and I have been given a chance to work in this marketplace which has presented me with some fantastic opportunities.

The chance to join an exciting and expanding company and getting more involved in this industry. I also wanted to be able to travel and be part of the bigger tournaments around the world, and to realise my potential.

To be part of the Ticketmaster growth is challenging, exciting, rewarding and satisfying. There is wonderful camaraderie and a great atmosphere and environment to grow your career.

My title is Release Coordinator and what that typically means is that once new software versions are developed and tested, I might be brought in to make sure that all the release-related dependencies (or dominos as I call them) are lined up and have someone assigned to make them fall in place, at the right time and in the right order, in an effort to ensure that deployments to our European production environments go as smoothly as possible.

Most of my days are spent working with people to identify release-related dependencies, following up to ensure they're in place when needed, and then communicating out the status of each release and how those dominos will fall to the Product teams and others impacted by the release of new functionality.

I first spent almost three years working as a Technical Project Manager for Ticketmaster's Online Development team in Los Angeles. It had been a dream of mine to live in Europe for some time, so when the position of EU Release Coordinator became available, I jumped at the chance to apply my project management skills in a way that makes things go more smoothly here in Europe.

I really enjoy the people I get to work with; any job without the right people would be unpleasant. I also enjoy that I am making a positive difference in the way we work here and that I am continually learning and being challenged!

Sorry to be repetitive but, as much as I may enjoy sorting details and helping things go more smoothly, most of my enjoyment comes from the people I get to work with and working together as a team to get things done.

Both in the US and here in London it was the work-friendly environment and an opportunity to expand my sphere of experience with software development and project management. It is the feeling that my skills and experience are largely applicable, implementable, and appreciated that makes me continue to choose to work at Ticketmaster.

After almost four years with Ticketmaster, I can certainly say life here can be rewarding but also challenging and at times quite fast-paced. If you are a person who can handle rapid change and challenges and still approach your work with the knowledge that it is an opportunity to become better and more agile at what you do, this may just be the place for you.

I work on the EU Web Operations team.

A typical day here is, well, atypical. My team confronts various types of problems that pop up from day-to-day. Technology is one of those things that can become very temperamental, especially in an environment as complex and dynamic as ours. It takes a bit of patience, creativity and diligence to effectively manage these problems.

I originally worked at Ticketmaster in California and learned about the position whilst visiting the London office. I jumped on the opportunity; I sold all my belongings, moved to London and never looked back.

This role allows me to be involved with many different technologies Ticketmaster uses. The learning and growing process never ceases.

My travel experiences with the company have been amazing. I have had the privilege to travel to Beijing to work on the 2008 Olympics and had the time of my life.

I did some research before deciding to work for Ticketmaster. I was impressed by the company's involvement with numerous community programs. Their commitment to the helping the disadvantaged was a big selling point towards my decision to work here. This is a company that looks out for their own and others as well.

The numerous tickets we get complimentary of the company makes it that much more fun!

I head up the Client Tools Product team for Europe and I am the lead for Spain migration.

A typical day involves a number of meetings covering different products and how they should be utilised by different European markets. It may also involve putting together a business case or strategy behind a new product feature and sometimes writing the product requirements document that will be used by the developers to create the new feature. The day usually ends with conference calls with our US counterparts, so that we're kept up-to-date on what's happening out of HQ.

I used to head up product for TicketWeb in the US, so I got back in touch with some contacts after taking a year off to travel. I was looking for a move overseas and had taken many Spanish classes during my trip, so it was really lucky timing as Ticketmaster had recently purchased a ticketing company in Spain and were looking for someone that understood ticketing and could speak some Spanish.

I really enjoy working on such an internationally diverse team, and with all of our European markets. It's very interesting to see how businesses can operate differently in each market and it's an exciting challenge to deliver solutions for all of them.

I think it has to be the subject matter. It's hard not to get energised when you work for an entertainment company that sells tickets to top events.

If you end up working here, get ready for comments such as, "Oh cool, you work for Ticketmaster....can you get me tickets?"

At Ticketmaster I provide a world class service to customers on a daily basis, whilst also aiming to get a first call resolution in order to help our customers. I am part of the Inbound team who book tickets for our customers for many different events including theatre, sports and music.

My daily role is to help customers and aim to help them make a purchase for the event they are looking for. I also support other departments in other tasks off the phone such as ticket dispatch. As every call is different, it means everyday is different in the call centre.

I had been working in catering before my role here and I didn't have a lot of customer interaction, but when I did get to work with customers I really enjoyed it and always got a positive response which gave me a great confidence boost. The Ticketmaster call centre felt like a natural step for me, as I could concentrate on doing my best for them. I applied on the website and was invited for an assessment centre which I enjoyed and soon I was part of the team!

The main thing I enjoy is creating a rapport with customers and doing my best to help them find the best available tickets for events.

The call centre is always buzzing with people and it is a busy, but really friendly environment.

I had heard good things about the call centre in Manchester and was told it was a diverse and open-minded place to work, with people from all walks of life. At Ticketmaster, they treat you with respect, I enjoy it even more for the people I have got to know and for the satisfaction of the job I am doing.

The only thing I can say is just enjoy it, it is difficult at times, but it is highly rewarding and you will make some great friends while getting paid at the same time!