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Westfield London Grotto, Shepherds Bush Tickets

Ariel Way London W12 7GF,  LondonW12 7GFGB

Venue Details


For driving directions please visit


On-site parking is available in the Westfield Car Park. There is no on street parking available.

Public Transportation
Nearest Tube Station: Shepherds Bush (central line)

Nearest Railway Station: Paddington

Bus: 31, 49, 207, 237, 260, 307 and C1 will run from their current terminus at Shepherd's Bush via the Westfield Interchange and onto terninal at the White City bus station. Route 148 will run to the bus station via Wood Lane.

Box Office Numbers

0844 847 1756
Booking Line:0844 847 1756
Groups 10+ and School Groups: 0844 847 1667
Special Access: 0844 847 1655

Box Office Hours

Box office is located at the Westfield London Atrium.
Opening Hours: 30mins before the grotto opens and 30 mins after the last session enters.

Types of Payment Accepted

Cash and all major credit and debit cards accepted. Diners Club not accepted.

Box Office Collection Accepted

- Letters of Authorisation Accepted
- TM Booking reference number required
- Credit/Debit card needed for Identification

Accessible Seating

The venue is accessible for wheelchairs. For more information please visit

General Rules

Santa's Grotto Westfield London is placed within an outdoor structure and although enclosed we do advise wrapping up warm.

Children Rules

Children under the age of 18 must be accompanied by an adult. Buggies/prams must be left at buggy park at owners risk.

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