BUYING TICKETS SAFELY

One of the main concerns when buying tickets is that of safety. Am I confident in the company I am purchasing tickets from? This is a justified concern in today's crowded ticketing marketplace. We are here to assure you that when you purchase a ticket from Ticketmaster UK, you are purchasing from a reliable and reputable company.
Ticketmaster UK are founding members of STAR – the Society of Ticket Agents and Retailers, the leading self-regulatory body for the entertainment ticketing industry across the UK. When you purchase a ticket from a STAR member such as us - in person, over the phone or online – you can purchase with confidence as all STAR members adhere to STAR’s Code of Practice, requiring us to treat customers fairly and make all transactions clear and straightforward.

BUYING YOUR TICKET FROM A STAR MEMBER

Having been a member of STAR since 1998, we are committed to providing you with the peace of mind you deserve when buying tickets from us. Customers buying from a STAR member benefit from:
  • A means of differentiating reputable agencies and box offices from potentially less scrupulous ticket sellers
  • The STAR assurance on standards of service and information from members
  • Clear information about where and how to buy entertainment tickets
  • An independent dispute resolution service
You can find Ticketmaster UK on STAR's current full membership list here and verify our full membership here. For further information about STAR please visit their official website. Head to our Online Customer Service page for further Ticketmaster information and FAQs.

LET'S TALK

We are here to speak with to address any concerns you may have about ticket safety, call us on 0333 321 9999, or if you are overseas on 0044 161 7563.
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