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Reading Festival Tickets

Richfield Ave,  ReadingRG1 8EQGB

Venue Details

Directions

Reduce congestion; please travel by public transport where possible.

By road: Traffic from the east using the M4, please exit at Junction 11 and follow Festival signs.
Traffic from the west using the M4, please exit at Junction 12 and follow Festival signs. On leaving the site M4 traffic should take A33 to junction 11 of M4.

Parking

All festival car park passes must be booked in advance and passes are strictly limited. Car parking will be in nearby fields and a free shuttle boat service will run between the Green and car park and the festival site. Only cars arriving at the car parks with an official car-parking pass will be allowed to park in the official festival car parks.

We are assigning ticket holders the best car park for their journey and are thereby working to cut traffic going through Reading town centre, Caversham, and down Richfield Avenue to the event itself.

- any vehicles coming from the East/London/M1/M25 etc should go to Green car park
- any vehicles coming from the M5, M4 Eastbound, M3, West/M40, North West/Birmingham should go to White car park
- All campervans and caravans will go to white
- all day ticket holders will go to Green car park

Follow the colour-coded signs to your car park.

Campervans:
Anyone wanting to bring their campervan to the Festival must pre-register. Please visit www.readingfestival.com for details.

Public Pick Up/Drop Off Point: Follow the signs to Green Carpark and then to the pick up/drop off point

Public Transportation
Reduce congestion; travel by public transport.

Rail:
Reading station is 40 minutes by train from Paddington or 80 minutes by train from Waterloo. Main station is approximately 15 minutes walk from the site. National Rail enquiries 08457 48 49 50 or visit their website at www.nationalrail.co.uk

Tilehurst station is approximately 25 minutes walk from the site. Thames Trains run from Tilehurst to Oxford, Slough and London Paddington with stops or connections to many other destinations. For bookings call First Great Western Trains on 08457 000 125 (7am – 10pm Monday - Friday; 8am – 7pm Saturday & Sunday; for bookings, group bookings, and reservations) or visit their website at www.firstgreatwestern.co.uk

Coaches Drop Off:
Coaches arrive and depart from Rivermead Leisure Centre. This will be signposted by festival signs. No other vehicles or unauthorised coaches are admitted to this area.

Coach journeys other than those booked as part of the ticket/coach packages can be booked at www.nationalexpress.com, or by calling 08717 818178 10ppm UK only plus netweork extras

To apply to park a private coach, please visit www.readingfestival.com for further information

Box Office Numbers

Festival Republic Info Line 020 7009 3001 [THIS IS NOT A BOOKING LINE Open Mon-Fri 10-6pm]

Box Office Hours

There will be no on site box office for the Reading Festival.
There will only be a temporary collection point set up for overseas customers only.


Box Office Collection Accepted

Ticket collection facilities are only available for customers whose registered postal address is outside of the UK. For those customers there will be a collection point at The Reading Hexagon, Queens Walk, Reading RG1 7QF from the Wed before the event only. This will only be staffed from Wed to Sun between the hours of 8am and 8pm. No tickets will be available for collection after these times. The normal staff at The Hexagon Box office will have no record of your booking and will be unable to deal with any queries, so please only collect between the specific hours above.
Please collect all of your tickets before travelling to the festival site. No tickets will be available to collect at the festival, so you will be redirected to the collection point at The Hexagon.
IMPORTANT - Tickets will only be issued to the card holder, on production of the card used to place the order. Please bring with you the reference number of the booking and some photo ID.


Accessible Seating

Open air location with disabled access. Wheelchair viewing facilities. Disabled toilets on-site. Registered disabled persons must be accompanied by a carer.

For more information please call 020 7009 3000.

General Rules

Terms & Conditions
1. These Terms incorporate, and should be read together with, any Vendor’s and/or Agent’s terms, conditions and regulations, which you can obtain from the point of purchase from the Official Agent
2. No refunds other than on cancellation, substantial alteration or by special exception determined by the promoter (as in point 11). Refunds should be obtained from the point of purchase no later than three months from the last day of the event. A minimum of the face value of the ticket will be refunded. Refunds of booking fees per ticket are subject to the Terms and Conditions of the point of sale (see also point 11).
3. Artists and billed attractions may be subject to change.
4. No unaccompanied under 16’s are allowed on site. Under 16’s must be accompanied by an adult over 18.
5. Children under 13 (12 years old and under) are free but must be accompanied by a paying adult.
6. Tickets must be exchanged for a wristband on first entry. No re-admission on ticket.
7. Tickets are non-transferable.
8. The Promoter will not issue duplicate tickets for lost or stolen tickets.
9. Tickets are only valid when purchased from official agents of Festival Republic. Tickets purchased from unauthorised sources will be rendered invalid and refused admission.
10. Entry will only be permitted on production of valid tickets. Tickets are only valid when presented in full. Tickets without stubs, defaced or otherwise incomplete will not be accepted for admission (please refer to point of purchase prior to the event in the case of accidental damage).
11. In order to facilitate the security, safety and comfort of all guests the Promoter reserves the right to evict without refund or refuse admission and refund the ticket value (see point 2).
12. Festival Republic and its associated Promoters are unable to accept liability for personal damages, losses or injuries sustained at this event - including damage and losses to property and motor vehicles - other than caused as a result of our negligence.
13. Strictly no trading allowed within the venue without the Promoter’s consent.
14. You give Your express consent to Your actual or simulated likeness to be included for no fee within any film, photograph, audio and/or audiovisual recording to be exploited in any and all media for any purpose at any time throughout the world. This includes filming by the police or security staff which may be carried out for the security of customers or the prevention of crime.
15. Tickets cannot be used as part of any marketing, media or sales promotion, whether commercial or non commercial, without the prior written consent of Festival Republic.
16. All wristbands remain the property of Festival Republic until Noon the day after the last day of the event.

Information & Notification – All Events
Disabled Facilities are available – please call 020 7009 3000 for further information.

1. Official merchandise will be available on site. Please do not buy from unlawful street traders.
2. Please use the litter bins and recycling points provided on site. Please do not drop litter on the way to and from the venue.
3. No unauthorised buses, coaches or trucks will be allowed on site.
4. The following items may not be brought in to the venue: Glass, Illegal Substances, Nitrous Oxide, Portable Laser Equipment and Pens, Unauthorised Professional Film or Video Equipment, Audio Recorders, Sound systems, Sky Lanterns, Megaphones, Unofficial Tabards or Reflective Jackets, Air Horns, Spray Cans, Fireworks and Flares, Unauthorised items for trading, including any goods using unauthorised event logos. All Items will be confiscated. Generators are not allowed onsite (exemption for those fixed within campervans)
5. You may be body and/or bag searched at the entrance. Any item(s), which may reasonably be considered for use as a weapon, or which may cause danger or disruption to any other persons at the event, will be confiscated. Flags are not permitted in the Arena.
6. Persons suspected of carrying items that may be used in an offensive or dangerous manner, or carrying out illegal activities within the arena or other parts of the site may be searched.
7. Excessive amounts of food, cigarettes and alcohol may be refused entry to the site. Please only bring enough for personal consumption. Under 18s are not permitted to bring alcohol onto the festival site, or to purchase it on site. Similarly, anyone over the age of 18 is not permitted to purchase alcohol on behalf of under 18s

8. Only fitted campervan gas canisters/cylinders are permitted. No other camping gas canisters (of any size or description) are permitted on site. No aerosols over 250ml will be allowed on site.
9. The following items may not be brought in to the arena: Alcohol, Drinks Bottles, Cans, Camping Equipment, Disposable Barbeques.
10. Sealed water bottles 500ml and under and food for personal consumption may be brought in to the arena.
11. Anyone resisting confiscation of disallowed items or disregarding these conditions will face eviction.
12. No animals other than guide or hearing dogs are permitted on site.
13. Fires are not permitted in the arena. The burning of plastics are not permitted anywhere on site. Throwing gas, aerosol or similar canisters or containers on to fires is extremely dangerous and will lead to eviction from site.
14. To protect your own safety and those of other guests, please act responsibly. Anti social behaviour may lead to eviction.
15. Smoking is not permitted in enclosed public spaces or buildings including Arena big tops.
16. Do not bring drugs, including legal highs, to the Festival. You may be rejected/ejected from the event at the gates and handed to the police if found in possession

WARNING: Excessive exposure to loud music may cause damage to your hearing. Please note that pyrotechnics, lasers, smoke machines, strobe lighting or other special effects may take place during some performances.



Children Rules

Please note that we do not admit unaccompanied under 16s. Under 16s must be accompanied by a ticket holder over 18 years old. Under 13 (12 and under) are admitted free, but MUST be accompanied by a ticket-holding adult. Please note that there is no separate childrens area at the Event, and that there is no Family camping at the event either.

Miscellaneous

Wristbands:

Customers must exchange their ticket for a wristband at the entrance to the campsites on arrival.

Re-admittance to the site is possible once wristbanded.

Entrance to the arena is only possible with a valid wristband, tickets will not be allowed through at this point. Wristbands removed from wrist or tampered with will be rendered invalid and will not be replaced.

Keep Safe At Reading Festival:

Crime:

Festivals are full of young, fun loving and like-minded people but beware they are also an easy patch for career criminals and opportunists who know how festival-goers tick, and the Reading Festival is sadly no exception, so please read through the advice below and plan ahead for the event. Festival Republic, the Reading Festival organisers, and Thames Valley Police (TVP) have teamed up together to provide information for both festival-goers and parents alike that may help those who will be attending the Reading Festival this year. This is available via the www.readingfestival.com website, under Personal Safety > Crime Reduction.

Camping Gas:

We will not permit any gas canisters, nitrous oxide, cylinders or petrol cookers into the campsites, or anywhere on site. This is mainly for your own, and our staff’s safety. We suggest if you want to cook outside your tent, that you bring disposable BBQ’s only. They are available on site via our traders and at nearby local supermarkets. Anyone seen with canisters or cylinders will be ejected from site. Please help us with this, plan ahead and have a great camping experience.
The caravan and campervan ticket holders in White campsite field only will be permitted to bring in gas containers up to the limit of 3kg.
You are permitted to bring any of the following into the campsites (but not the Arena):
- Greenheat Base Camp Cooker (recommended)
- Solid Fuel Stoves
- Disposable BBQs
- Firelighters/Firelighter Stoves
- Methylated/’Trangia’ Spirit Stoves


Camp Fires

We have a firewood trader on site so that you can buy clean wood for your small campfires. Clean firewood will be on sale until 6pm Sunday evening.
Campfires, i.e. a small fire that is below knee-height, less than one-pace wide and made of clean fuel, will be allowed in the campsite, provided they are looked after responsibly and should not be in a position that is a danger to any structure or person, and not blocking any roads. They will be monitored and will be put out in they exceed these limits.
No campfires will be permitted anywhere on site after 8pm on Sunday night. Any campfires that are started after this time will be extinguished.

Emergencies

In an Emergency please contact the nearest member of security or steward for help. There are over 3,000 security, stewards and campsite staff on duty, all of which wear our festival tabards, so please look out for them. They should be able to help you or obtain the necessary response you require.
There is an onsite fire fighting team of retained fire fighters who are fully equipped to deal with any fires. Alongside this, there are fire observation towers with spotter stewards on top located around the campsites and car parks, keeping an eye out for fires and incidents. There are fire extinguishers located throughout the site and many of the stewards and security staff have been trained in fire safety and the use of fire equipment in addition to the onsite fire fighting team. Many of our campsite staff will also have been trained and will be using some of our fire extinguisher water backpacks.

There is a fully set up field hospital in the Yellow Campsite on Baker Lane and there are medics on site who are fully equipped to deal with all situations. There is also a first aid point in White Campsite. The medics also have roving patrols and provide an Accident and Emergency facility will full resuscitation, GP Facilities and surgeries and psychiatric treatment. Remember, if someone needs medical attention, contact your nearest member of staff who will be able to get in touch with our medic teams ASAP.

If you need to contact Thames Valley Police to report a non-emergency crime or to provide information on a crime whilst attending the Reading Festival, please dial 101. If it is an emergency, you can always call 999. It is an emergency if a crime is being committed, if there is a risk of injury, or a risk of serious damage to property.

Welfare
The Welfare Tent is open 24 hours from Wednesday to Monday and offers general welfare, assistance and advice, a drugs advisory service, counselling, a messages service and they will help distressed / missing people. The Welfare Tent also offers a recovery area for patients from medical and emergency shelter in a Crash tent with camper mats and sleeping bags.

Left Luggage
The left luggage facility is open 24 hours from 6pm Wednesday (for early birds) and then from 8am on Thursday to noon on Monday. This is also the point where any Lost Property found during the festival is sent.
The address for queries for lost property post event will be available from the Left Luggage Tent onsite and is posted on the website.

Information Tent
There are two Information Tents on site, with one based in the campsites and another based within the Arena. The campsite Information Tent is open 24 hours, and handles handles a large variety of queries from festival goers, runs a message board and has details of all local transport services etc. The latest information on the running order is available at the Information Tent.

Lost Children / People
Lost children are looked after by the Welfare team and all relevant agencies are contacted.
Lost people should go to the Welfare tent.

Samaritans
The Samaritans operate confidentially providing an ear and support for the distressed Festivalgoers. They are available 24 hours per day during the event from noon on Thursday to 6am on Monday and are situated in the Yelloe campsite on Baker Lane. They offer a confidential, non judgmental, listening service for anyone passing through a crisis who needs to talk. They are particularly there for people who may be considering taking their own life.

Campsite Assistance Teams
The Campsite Assistance Team (CAT) Volunteers are based in the Reading Festival campsites and are there to help you to get the most out of your festival, 24 hours a day! For example, if you are having trouble putting up your tent, or would like to securely mark your property with UV pens, CATs are here to help. Not sure where to go, or wondering about a performance time? They can advise you. If you want to complain about litter, a problem with the facilities, or perhaps you’re concerned about someone’s behaviour – let them know! They’ll try their best to help. To contact a CAT, head towards your nearest fire tower, campsite office or catch them as they patrol around. They are wearing bright turquoise festival tabards so should be quite easy to find.

Onsite Facilities

Bars
There are several bars in the arena and one in the Market area, between Arena Entrance and Reapers Bridge. They are all cash only. Our Main Stage right and Main Stage left bars will not be serving spirits, so as to speed up the queues and serving people. The bar by NME/Radio 1 Stage will serve the full range of drinks. The Carry Out bar is based in the Market area, by Reaper Bridge. The White campsite bar will continue to serve real ales this year.

We have a Challenge 21 policy on site and our bar staff will always ask for a proof of age ID whenever the customer appears to be under 21. Proof of the attainment of 18 years of age will be required before you are able to buy alcohol.
If there is any doubt as to the age of the customer they will be refused service. The onus is on the individual to demonstrate unequivocally that they are 18 years old or over and if the individual cannot do so they will not be served. The customer will also be asked for photo ID if they are wearing an ‘over 18’ wristband that appears to be tampered with. The following IDs will be accepted:
- A Portman Proof of Age Card
- Citizen Card
- Validate UK Card
- ProofGB
- Young Scot
- Full or provisional photo card driving licence issued by the Driver and Vehicle Licensing Authority
- Passport (with photo)
- Military photo ID card

Food Stalls
There are food stalls throughout the campsites and the Arena, selling a wide variety of food; from burgers to baguettes, noodles to milkshakes.

Toilets And Showers
There are toilet blocks in the arena and throughout the campsites.
There are also free, hot, male and female showers based in yellow campsite (near Welfare and the Hospital) on Baker Lane, as well as in White campsite. If you are camping in brown or purple it will be quicker to go across the bridge and use the showers in White campsite. The showers will open at 6am-8pm, with breaks for cleaning, so please make the most of them and use them instead of the Rivermead Centre.

Litter
Please help keep the Reading Festival tidy by cleaning up after yourself, using the Recycling Exchanges and getting involved in our green initiatives. More information on these is available via the website www.readingfestival.com. Please don’t drop rubbish; there are plenty of bins onsite

Banks And Cashpoints
There are ATM machines available onsite. There is a surcharge of £2.00 per transaction. They are open 24 hours.
The nearest cash point apart from those onsite is at the Snax 24 Garage at the end of Richfield Avenue.
The Information Tent has details of all the telephone numbers for reporting lost cards.

Merchandise
There are five official merchandise tents, four in the arena stage left and one by Reapers Bridge.

VIP Camping:
Upgrade your festival weekend ticket with VIP camping available from www.pinkmooncamping.co.uk

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