Metro Radio Arena

Metro Radio Arena Tickets

Arena Way,  Newcastle Upon TyneNE4 7NAGB

Venue Information

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Venue Details

Directions

The arena is located at the Newcastle end of Redheugh Bridge. By car: A1 North / South, take A184 to city centre and follow signs to the car parks.

Parking

On-site parking avaliable.

Public Transportation
Nearest Metro: Newcastle Central (ten minute walk to the arena)
Nearest rail: Newcastle

Box Office Hours

Non event days:
10:00-16:00 (Monday - Friday)
11:00-2:30 (Saturday)
closed on Sundays.

Event days: open from 10:00 until main act goes on stage (Monday - Friday). Event Saturdays 11:00-2.30pm then 17:00-main act onstage.
Event Sundays: open from 16:00 until the main act goes on stage.

Box Office Collection Accepted

Tickets may be collected at the box office on the day of the event only. Take the credit card and Ticketmaster reference number as proof of purchase. The cardholder must be present to sign for the tickets.

Accessible Seating

The venue is accessible for special needs customers. 0844 493 6666 (option 3) or email accessibility@smgnewcastle.co.uk. There are special entrances at the front of the building and lifts available. There is also seating at floor level and the last row of tiered seating. 104 wheelchair spaces (helpers may accompany) - usage depends on configuration of event.

General Rules

Please be assured that public safety continues to be our priority. We have a number of security measures in place visible and non-visible, with personnel internal and external for all events. Our event and security teams continue to remain vigilant and are working together with local and national authorities to ensure our visitors have the safest and most enjoyable experience whilst visiting the Metro Radio Arena.
We encourage you to only bring essential items and stress NO LARGE BAGS OR BACK PACKS at all will be permitted into the venue.
• No Large Bags or Backpacks. Please be aware that we will not allow any large bags, backpacks, holdalls, luggage or computer bags into the venue. There is no storage or cloak room facility available so please make alternative arrangements before arriving to the venue. For full list of none permitted items please visit www.metroradioarena.co.uk/venue-information/venue-safety/

No cameras or recording devices allowed.
No food or drink to be taken into the arena.
The venue is non-smoking throughout

Children Rules

Please note: For Disney shows, under 2's go free when sitting on a paying adult's lap. For other children's shows, please contact customer services on 08444 999 999 to check whether any specific rules apply.

As a responsible entertainment venue, the safety and comfort of our patrons is paramount. This Duty of Care is particularly relevant when protecting minors under 14 years old; as such our policy is that all children under *14 years old must be accompanied by an adult, defined as someone 16+ years of age who will be present for the full duration of the event.

For certain shows where the audience is both seated and standing, no one under 14 years old will be permitted AT ALL to stand on the auditorium floor.

Parents should always be aware of their general responsibilities regarding their children’s safety in situations where they are outside their direct control, and indeed legislation detailing these responsibilities.

* Unless photographic proof of age is supplied, Arena staff will make a judgement based on visual appearance prior to entry.


Miscellaneous

For general venue enquiries, please call 0844 493 4567.

Reserved seating or standing depending on the event.

Lots of fast food outlets available and four fully licensed bars.

Weather conditions affecting travel: The policy of promoters who hire our facility is that if the show proceeds then no refunds are available.

Personal circumstances come into play and it is up to each patron to asses their own circumstances as regards weather conditions prevailing at the time of the event. Should an event be cancelled or re-scheduled, the venue will endeavour to broadcast this information as soon as possible via local media and our website; patrons who bought tickets via our agency Ticketmaster would be informed directly by them, by either phone or text as per information supplied at the time of booking.


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