Kew Gardens Tickets

Royal Botanic Gardens, Kew, RichmondLondonTW9 3ABGB

Venue Information

Venue Details

Directions

Gates
Entrance and exit for all general ticket holders is via Victoria Gate or Jodrell Gate on Kew Road (A307).
Please note that there is no public entrance or exit via Elizabeth Gate.
Disabled guests plus an additional carer may enter the concert site from 5.45pm, a quarter of an hour before general public access, via Victoria or Jodrell on Kew Road.


Parking

Public transport is strongly encouraged on event evenings as parking in the area is very limited.

Public Transportation
Underground
District Line to Kew Gardens (for Victoria Gate) or Richmond Station (for Victoria Gate)

Trains
Kew Gardens (London Overground) and Kew Bridge (SWT) and Richmond (SWT)

Buses 65 and 391

Cyclists
Bike park racks are available at Victoria and Jodrell Gates. Please note owners leave bikes at their own risk.

Parking
Information will be sent out with the tickets and available on the website from 30th April



Box Office Numbers

0844 858 8876 Calls will cost 7 ppm plus your network access charge.

Box Office Hours

Box office opening hours for Kew the Music are to be confirmed.

Box Office Collection Accepted

Tickets can be collected from the box office which is located at Victoria Gate on Kew Road. Customers should take their booking reference number and the credit card used to book the tickets

Accessible Seating

Disabled ticket holders are entitled to one free ticket for an essential carer/companion to accompany them to the event.

There are three marked disabled parking spaces on Kew Green c 700m from the event entrance at Victoria Gate. These are public spaces on the public highway and are available on a first come, first served basis. Kew is unable to reserve any spaces specifically so we advise drivers to leave in plenty of time to secure a parking space closest to the Victoria Gate entrance.

The illuminated trail is approximately 1.4 miles/2.3 km in length. The trail has been designed to create an intimate and atmospheric trail around the natural landscape of Kew Gardens, this will include tarmac, stone chipped and grass paths that are available to public during normal operating hours. Where paths cross areas of grass secondary pedestrian matting will be put in place to create a more accessible path in good weather conditions. Where weather conditions are not good and create soft ground, alternative routes will be provided on tarmac paths making some areas easier to navigate, although this will change the nature of the experience provided.

For customers who have mobility issues and require the use of wheelchairs and walking aids it should be noted that the trail will take you off tarmac paths, due to the nature of the natural landscape of the venue routes off tarmac paths will be undulating and not completely flat under foot.

Customers who are bringing pushchairs the paths and secondary matting will provide a sufficiently stable path for access around the trail, but once again paths off tarmac will be undulating and not completely flat underfoot.

If weather conditions mean that the trail is not fully accessible for people using wheeled mobility aids, consideration will be made on a case by case basis to allow tickets to be transferred to an alternative date when the ground conditions are more appropriate.

Please also be aware that this event is held outdoors and there are no covered areas during the walk, so do ensure you have sufficient warm and waterproof clothing. In some areas the lighting will be low level as this is part of the experience. We do encourage visitors to bring along a torch in case of an emergency – this should not be used unless it is necessary.

Toilets
There are accessible toilets:
At the entrance to the event at Victoria Plaza, Victoria Gate.
Approximately half way round the illuminated trail.

Wheelchair access and guide dogs
Wheelchairs are available to borrow on a first come, first served basis. Mobility scooters are not available.
Guide dogs or registered disability assistance dogs are allowed within the Gardens. Other dogs are not allowed.

General Rules

• Disabled guests plus an additional carer may enter the concert site from 5.45pm, a quarter of an hour before general public access, via Victoria and Jodrell Gate on Kew Road.
• No seating is provided so do bring your own picnic rugs or folding chairs. Please see the website for more details. Do note that there are some areas where chairs are not permitted as these obstruct the views of others. Please show consideration to your fellow picnickers at all times!
Click here (see note below re diagram) to view a diagram showing the layout of the concert arena.
• For safety reasons, all naked flames (i.e. barbecues, candles, flares and
lanterns), picnic tables, gazebos and tents are not allowed .
• As this is an open-air concert please dress accordingly and out of courtesy to fellow concert-goers please refrain from using umbrellas.
• Please also note that videos and recording devices of any sort are not permitted (but cameras are permitted).
• Please leave quietly at the end of the concert out of consideration to our neighbours, and place all litter in the bins provided on the way out.
• We strongly encourage guests to recycle their glass, cans and card at each concert using the recycling facilities provided. Please look out for our recycling team in the green vests, who will be happy to assist you.
Queuing
As guests often arrive early, if you have difficulties standing, we recommend you bring a folding chair.

Toilets
Information will be sent out with the tickets and available on the website from 30th April

Wheelchairs
There are wheelchairs at all gates available on a first come, first served basis – no pre-booking.

Assistance Dogs
Registered assistance dogs are welcome.

Special Effects
Strobe lighting may feature in concerts. Please contact 020 8332 6555 for further information on the concert you are attending. Each concert ends with a firework display (except Sunday 20 July).



Miscellaneous

There will be lighting sequences created within the lighting design that will have some flashing lights contained within them, however, these will not be strobe lighting. We have worked to guidelines on photosensitive epilepsy and will adhere to the industry standard of synchronising effects and locking the sequences to ensure that lights do not operate at more than 5 flashes per second.

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